Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jan 2020 07:34:20 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Return for Moto - GT Drift Motorcycle wit...   of order 9767966415 is confirmed.(i went to collect my first order for this ref and 1 of the item is wrong color sent to me.) they request a refund and ask me re order the item

For the second time i place a new order and i was expecting to get the right color same what i purchase online. For this ref order Moto - GT Drift Motorcycle wit...   of your order 9768154404 

I went to collect the item for the second time and again they were giving m a wrong item color.

I called customer service before the delivery of my second order just to make sure im going to recived the right item.

And the person who spoke to me said that yes i will be receiving the right item.

I was so disappointed coming from work to collect the item. And when i saw it again it is wrong!

Can someone help me to get right color of item? Cos i don’t have much time to waste to collect and see the same mistake from the one who sent the item!           11:15 AM, 25th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:19 AM, 25th Jan                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:19 AM, 25th Jan                   Ezzaldeen                   We sincerely apologise for the inconvenience caused .           11:20 AM, 25th Jan                   Ezzaldeen                   you can go to the store and purchase the right colour           11:23 AM, 25th Jan                     User                    But from the store they were saying i have to be in touch online           11:24 AM, 25th Jan                     User                    For the first time i asked them to give the right item from the store. And they told me i have to re purchase the item since it is online           11:25 AM, 25th Jan                     User                    And from the store the amount of the item is higher than your online prices.           11:27 AM, 25th Jan                   Ezzaldeen                   the item from which brand           11:29 AM, 25th Jan                   Ezzaldeen                   is it babyshop or lifestyle           11:31 AM, 25th Jan                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:33 AM, 25th Jan                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:34 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421608