Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Mar 2020 06:27:01 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:10 AM, 01st Mar                     User                    I placed an order yesterday and I want to confirm if it was successful as I had some difficulties with the payment however I got a msg already from my bank with the deduction           10:10 AM, 01st Mar                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:11 AM, 01st Mar                   Ezzaldeen                   Kindly share your registered email id for further assistance.           10:11 AM, 01st Mar                     User                    [email-masked]           10:11 AM, 01st Mar                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           10:12 AM, 01st Mar                     User                    ok           10:12 AM, 01st Mar                   Ezzaldeen                   there is no recent order under this email           10:12 AM, 01st Mar                     User                    But my bank already deducted the payment           10:13 AM, 01st Mar                     User                    will it be reimbursed?           10:13 AM, 01st Mar                     User                    Also how can I repay? This is my order number           10:15 AM, 01st Mar                     User                    9771607865           10:16 AM, 01st Mar                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           10:16 AM, 01st Mar                     User                    sorry here it is 9771607881           10:17 AM, 01st Mar                   Ezzaldeen                   your order has been placed           10:19 AM, 01st Mar                     User                    What about the payment?           10:20 AM, 01st Mar                   Ezzaldeen                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.

If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:21 AM, 01st Mar                     User                    Ok so how can I pay for my order ? I need the items and they disappeared from my basket           10:22 AM, 01st Mar                   Ezzaldeen                   the bank will send the amount to us and the order will be sent to you           10:23 AM, 01st Mar                   Ezzaldeen                   just wait           10:23 AM, 01st Mar                   Ezzaldeen                   Is there anything else I can help you with?            10:24 AM, 01st Mar                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.           10:24 AM, 01st Mar                     User                    Ok so no action needed from my side ?           10:25 AM, 01st Mar                   Ezzaldeen                   yes           10:25 AM, 01st Mar                     User                    Ok           10:25 AM, 01st Mar                   Ezzaldeen                   Is there anything else I can help you with?            10:25 AM, 01st Mar                     User                    Thank you           10:25 AM, 01st Mar                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.           10:26 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/496546