Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 10:08:47 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Hello <div dir="auto"><br></div>
<div dir="auto">I have been waiting for more than 14 days for my refund to be transferred to my bank account and it still didn't come yet?? Why the delay ? Have you transferred the money to my account? If this problem cannot be solved transfer the money in the app for *my credit* and I would use it for other purchases. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 6 Mar 2021, 08:48 Homecentre, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Bashayer,</div>
<div dir="ltr">
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">Thank you for contacting us.</div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38" dir="ltr">We see that you’ve been expecting a delivery for your item. Unfortunately the item has been canceled as the item is currently out to stock. </div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</span></div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline" dir="ltr">The amount you paid online of  KWD13.90 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span></div>
<div><span id="m_6517729830230351151m_3362788159884190288docs-internal-guid-979fc22c-7fff-0629-4957-daa33a4f5930"> </span></div>
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<span rel="tempredactor">Your friends, </span><br><div><span rel="tempredactor" dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2185951