Subject: Ticket Assigned - Conversation with jessie
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 02:58:35 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessie jessie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessie Bot:  Hi Jessie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501898565            06:52 AM, 17th Mar                   Ezzaldeen                   Hi Jessie, Thank you for contacting us. my name is ezzaldeen  I will be happy to help you           06:55 AM, 17th Mar                   Ezzaldeen                   as i can see you are contacting us regarding  Returns process           06:55 AM, 17th Mar                   Ezzaldeen                   kindly allow us a moment to check and get back to you            06:55 AM, 17th Mar                     jessie                    Hi           06:56 AM, 17th Mar                     jessie                    this is a test chat           06:56 AM, 17th Mar                     jessie                    can you resolve this chat and see if a ticket gets created in freshdesk?           06:56 AM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2259159