Subject: New Reply Received - Complaint no. 1507952
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 07:56:00 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Complaint no. 1507952   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-size: 18pt">Reminder !   </span>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: randa nady &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 17, 2021 9:12 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1882955] - Complaint no. 1507952
</div>
<div> </div>

<div dir="ltr">
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I had already forwarded to you the bank statement which shows that the amount was deducted 3 times !!! .</div>
<div id="x_geom_inter_1613545609964_33_3" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
It is attached again for your reference .  </div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_geom_inter_1613545609964_72_4" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
i think we will complete one year and you didn't refund me all the amount ????????</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_geom_inter_1613545609964_63_5" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_geom_inter_1613545609964_59_6">
<div id="x_appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 16, 2021 3:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1882955] - Complaint no. 1507952</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Randa,<br>
<br>
Thank you for your patience.<br>
<br>
We are truly sorry for the inconvenience caused to you.<br>
<br>
Please be informed that we have received an update from the finance team that ​we have processed the refund for the transaction ids 025150009261 and 025122009278.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">And the transaction id - 025122009385 seems incorrect, We request you to check the same information with your bank and help us with the correct transaction id.</div>
<div dir="ltr">​</div>
<div dir="ltr">Looking forward to hear from you.<br>
<br>
We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
</div>
</div>

</div>
</div>
</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882955