Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 13:13:29 +0000 (UTC)

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    Hi, i am tyring to use the coupon EXTB40 which i got it after spinning the wheel, but it says that the coupon has expired.           04:52 PM, 20th Feb                     User                    Is there any other way to use it or the coupon is no longer working?           04:52 PM, 20th Feb                     User                    my account email address is [email-masked]           04:53 PM, 20th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             04:58 PM, 20th Feb                     User                    Hi, i am tyring to use the coupon EXTB40 which i got it after spinning the wheel, but it says that the coupon has expired.           04:59 PM, 20th Feb                   Ezzaldeen                   please go to splash website  and place your order it will work properly do not place the order from centerpoint           04:59 PM, 20th Feb                     User                    i tried from splash only           05:00 PM, 20th Feb                     User                    i can share the screenshot i you want           05:00 PM, 20th Feb                   Ezzaldeen                   kindly share the screenshot           05:01 PM, 20th Feb                     User                             05:01 PM, 20th Feb                     User                    here you go           05:01 PM, 20th Feb                     User                    i am using EXTB40           05:01 PM, 20th Feb                     User                             05:02 PM, 20th Feb                     User                    any idea?           05:04 PM, 20th Feb                   Ezzaldeen                   how did you get the code           05:04 PM, 20th Feb                     User                    by spinning the wheel           05:05 PM, 20th Feb                   Ezzaldeen                   share the screenshot of the image after  spinning the wheel           05:05 PM, 20th Feb                     User                    ok           05:05 PM, 20th Feb                     User                             05:06 PM, 20th Feb                     User                    here you go           05:07 PM, 20th Feb                     User                    my wife also got the same coupon for her account, but it doesn't work there as well           05:07 PM, 20th Feb                   Ezzaldeen                   We sincerely apologise for the delay.  We will forward your issue to our concern team . Once we will get any update we will get back to you.           05:10 PM, 20th Feb                     User                    ohkay           05:11 PM, 20th Feb                     User                    Will i get an email ?           05:11 PM, 20th Feb                   Ezzaldeen                   YES           05:11 PM, 20th Feb                     User                    i 've got around 100 bd orders pending and was waiting for this code only, so i would appreciate if you can let me know before end of today           05:12 PM, 20th Feb                   Ezzaldeen                   we will comtact you via email           05:12 PM, 20th Feb                     User                    Before the Sale ends.           05:12 PM, 20th Feb                   Ezzaldeen                   kindly share your email id           05:12 PM, 20th Feb                     User                    Will appreciate your quick help.           05:12 PM, 20th Feb                     User                    [email-masked]           05:12 PM, 20th Feb                   Ezzaldeen                   Is there anything else I can help you with?           05:12 PM, 20th Feb                     User                    Thank you.           05:12 PM, 20th Feb                     User                    No thanks.           05:13 PM, 20th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2129870