Subject: Ticket Assigned - Complaint no. 1507952
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 04:13:19 +0000 (UTC)

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Complaint no. 1507952  Dear All ,

With reference to the above mentioned complaint number please be informed that i had placed an order on 07-09-2020 with amount 18.5 KD , the transaction was declined  3 times with the ATM card  but when i tried from the credit card it was accepted .

However the amount  had been  deducted from my ATM card balance  3 times   (declined transactions ) in addition to  the deduction from the credit card ( 4th time ) .

I had called the customer service soooooo many times for more than three months now and nothing happened and the amount is not refunded till now .

Please find the attached bank statement for your reference .

Kindly do the needful at the earliesttttt .

Waiting for your earliestttttt reply.

Randa Nady

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882955