Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 11:53:13 +0000 (UTC)

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I just received my order and the order had a bunch of hotwheels cars that my child already has. How can I get a replacement?           03:37 PM, 11th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             03:39 PM, 11th Feb                     User                    Hi.           03:39 PM, 11th Feb                     User                    I just received my order and in the order I had a number of hotwheels cars that have been repeated           03:39 PM, 11th Feb                     User                    How can I get a replacement?           03:40 PM, 11th Feb                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           03:43 PM, 11th Feb                     User                    9634649734           03:45 PM, 11th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           03:48 PM, 11th Feb                   Ezzaldeen                   We apologise as the exchange is not available at the moment, However you can visit any branch of centrepoint to return it and they will assist you there ·You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:49 PM, 11th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086816