From: Mohammad Musaed <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Thu, 11 Feb 2021 02:29:18 -0700 (MST)

I after login Ask the customer go to the payment section then it show the added payment credit card there is option Delete click on it and it will be removed 

Ask the customer to contact with bank directly and if there is dedcution provide us the Transaction id and amount with date ,the n escalte the issue. 

Ask the customer to provide us emial is if registered go th signin section and click on Forgot your password ? and put email address then ask customer to chek email in inox or span folder and click on the link ,if it is work otherwise ask jira team to reste password manually