Subject: Ticket Assigned - Conversation with Cold Telephone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 12:43:44 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Telephone Cold Telephone                    Hi           04:34 PM, 08th Feb                     Cold Telephone                    I ordered an item and received another color, I want the color I ordered. I don’t want to return it back           04:35 PM, 08th Feb                     Cold Telephone                    the Oder number is 6271478538           04:35 PM, 08th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             04:38 PM, 08th Feb                   Ezzaldeen                   We sincerely apologise for the inconvenience caused           04:40 PM, 08th Feb                   Ezzaldeen                   Currently, you may exchange  the size of Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             04:41 PM, 08th Feb                   Ezzaldeen                   Is there anything else I can help you with?           04:43 PM, 08th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072614