Subject: Ticket Assigned - Conversation with Purring Blueberry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 10:09:44 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Blueberry Purring Blueberry                    Hello           01:47 PM, 07th Feb                   Bot                   أهلا مرة أخرى!           01:47 PM, 07th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             01:48 PM, 07th Feb                     Purring Blueberry                             01:48 PM, 07th Feb                     Purring Blueberry                    Please assist on the above           01:49 PM, 07th Feb                     Purring Blueberry                    !!           01:50 PM, 07th Feb                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           01:51 PM, 07th Feb                     Purring Blueberry                    Ok           01:53 PM, 07th Feb                     Purring Blueberry                    9633506532           01:53 PM, 07th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           01:54 PM, 07th Feb                     Purring Blueberry                    Ok please           01:54 PM, 07th Feb                   Ezzaldeen                   please note that your order is expected to be  in the store within 1-2 days           01:55 PM, 07th Feb                     Purring Blueberry                    !!!!!!           01:55 PM, 07th Feb                     Purring Blueberry                    My order is ready from the warehouse           01:56 PM, 07th Feb                     Purring Blueberry                    we just need to contact them to put it on the truck           01:56 PM, 07th Feb                   Ezzaldeen                   yes it has been shipped to the store           01:56 PM, 07th Feb                   Ezzaldeen                   it is in its way to store           01:57 PM, 07th Feb                     Purring Blueberry                    So it will be there today           01:57 PM, 07th Feb                   Ezzaldeen                   it will be there within 1-2 days           01:57 PM, 07th Feb                     Purring Blueberry                    what r u saying           01:57 PM, 07th Feb                     Purring Blueberry                    It is on its way to the store           01:58 PM, 07th Feb                     Purring Blueberry                    then u say two days           01:58 PM, 07th Feb                     Purring Blueberry                    can u provide me with the number of the warehouse           01:58 PM, 07th Feb                   Ezzaldeen                   please note that it take 2-3 days to reach the store           01:58 PM, 07th Feb                   Ezzaldeen                   it has been sent yesterday           01:59 PM, 07th Feb                     Purring Blueberry                    It is coming from outside uae?           01:59 PM, 07th Feb                   Ezzaldeen                   it came from UAE           01:59 PM, 07th Feb                     Purring Blueberry                    so           01:59 PM, 07th Feb                     Purring Blueberry                    if the order is ready           02:00 PM, 07th Feb                     Purring Blueberry                    Why cant we contact the warehouse to put it on the truck because im traveling tomorrow           02:00 PM, 07th Feb                   Ezzaldeen                   please note that it take 2-3 days to be ready in the store if you did not get it within 1-2 days kindly contact us           02:01 PM, 07th Feb                     Purring Blueberry                    What           02:01 PM, 07th Feb                     Purring Blueberry                    its is written one to two days           02:01 PM, 07th Feb                     Purring Blueberry                    from where u got 3three days?           02:01 PM, 07th Feb                   Ezzaldeen                   please understand it  has been sent from warehouse it is not in the warehouse anymore           02:01 PM, 07th Feb                   Ezzaldeen                   the deliverey time frame in UAE IS 2-3 working days           02:02 PM, 07th Feb                     Purring Blueberry                    please understand!!!!!  Is this how you speak to customers or it seems that my issues arent addressed adequately itherwise i wouldnt be that frustrated           02:03 PM, 07th Feb                     Purring Blueberry                    Anyways i will make sure the higher management knows about this           02:04 PM, 07th Feb                   Ezzaldeen                   dear  dina the order is in its way to store  it will take 1-2 days to be in the store if you did not receive a notification message that your order is ready for collection kindly contact us           02:06 PM, 07th Feb                   Ezzaldeen                   Is there anything else I can help you with?           02:06 PM, 07th Feb                     Purring Blueberry                    i need to report this please           02:06 PM, 07th Feb                     Purring Blueberry                    i would like to contact the person in charge           02:07 PM, 07th Feb                     Purring Blueberry                    what is the email adress or contact details to raise a complaint           02:07 PM, 07th Feb                   Ezzaldeen                   [email-masked]           02:08 PM, 07th Feb                   Ezzaldeen                   that is the email address           02:08 PM, 07th Feb                   Ezzaldeen                   Is there anything else I can help you with?           02:08 PM, 07th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067065