Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 09:51:58 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  585806079            06:01 PM, 07th Dec                   Amir                   Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process           06:02 PM, 07th Dec                     hi                    Hey Amir           06:02 PM, 07th Dec                     hi                    I was speaking to one of your colleague little while ago           06:03 PM, 07th Dec                     hi                    Want to return the product           06:03 PM, 07th Dec                     hi                    I have received wrong order           06:03 PM, 07th Dec                   Amir                   We sincerely apologize for the inconvenience caused to you.           06:05 PM, 07th Dec                   Amir                   We request you to please share your order number so we can check and assist you better.           06:05 PM, 07th Dec                   Amir                   We are not getting a response from you. Are we still connected?           06:07 PM, 07th Dec                     hi                    Ok           06:10 PM, 07th Dec                     hi                    2 minutes           06:10 PM, 07th Dec                   Amir                   Okay           06:10 PM, 07th Dec                     hi                    are you there?           06:10 PM, 07th Dec                   Amir                   Can you  please inform us the date you placed the order           06:11 PM, 07th Dec                     hi                    9620298824           06:11 PM, 07th Dec                     hi                    This is the order number           06:11 PM, 07th Dec                   Amir                   Thank you for sharing the order number           06:11 PM, 07th Dec                     hi                    Can you see the product which I had ordered?           06:12 PM, 07th Dec                   Amir                   Can you please share us the image of the wrong item that you have received           06:12 PM, 07th Dec                     hi                    Yes sure           06:12 PM, 07th Dec                     hi                    I had ordered only two items and I have received lot of items           06:13 PM, 07th Dec                   Amir                   Kindly share us the images so we can assist you better           06:15 PM, 07th Dec                     hi                    Yes           06:16 PM, 07th Dec                     hi                             06:16 PM, 07th Dec                     hi                    Can you see the images           06:16 PM, 07th Dec                     hi                    I have received these many products for mine           06:17 PM, 07th Dec                     hi                    Are you there?           06:18 PM, 07th Dec                   Amir                   Yes.           06:18 PM, 07th Dec                     hi                    So please let me know how to get my product           06:19 PM, 07th Dec                   Amir                   May I request you to please stay on hold while I retrieve the information            06:19 PM, 07th Dec                     hi                    Ok           06:20 PM, 07th Dec                   Amir                   Can you please confirm with us that you have recieved the products that you actually ordered           06:21 PM, 07th Dec                     hi                    No           06:21 PM, 07th Dec                     hi                    I have received different producy           06:22 PM, 07th Dec                     hi                    I have no received my product           06:22 PM, 07th Dec                   Amir                   We sincerely apologize for the inconvenience caused to you.           06:22 PM, 07th Dec                     hi                    I am still waiting for your answer           06:26 PM, 07th Dec                   Amir                   We request you to return the items           06:27 PM, 07th Dec                   Amir                   We will create a return request and one of our courier team will contact you           06:28 PM, 07th Dec                     hi                    How I will get my product           06:28 PM, 07th Dec                     hi                    Tell me that           06:28 PM, 07th Dec                   Amir                   We are truly sorry, however we don't have an exchange option           06:31 PM, 07th Dec                   Amir                   We whave forwarded your issue to the concerned team with the image you sent, so this will not happen in future.           06:32 PM, 07th Dec                   Amir                   We would like to inform you that we will refund your amount so you can order your products again.           06:33 PM, 07th Dec                   Amir                   And we will make sure it will be delivered to you without any mistakes.           06:34 PM, 07th Dec                     hi                    Ok           06:35 PM, 07th Dec                     hi                    How long it will take for the refind           06:35 PM, 07th Dec                   Amir                   Thank you for your understanding and cooperation.           06:35 PM, 07th Dec                   Amir                   The delivery team will collect the within 2-3 business days.           06:36 PM, 07th Dec                   Amir                   Once the items reach the warehouse we will initiate the refund within 24-48 hours.           06:36 PM, 07th Dec                     hi                    It's total time consuming           06:37 PM, 07th Dec                   Amir                   We understand your concern.           06:37 PM, 07th Dec                     hi                    I would have kept this product and have ordered new order woul have received in 1 day           06:38 PM, 07th Dec                     hi                    You should do some exceptions with my orders           06:39 PM, 07th Dec                     hi                    This procedure is for normal return ....           06:41 PM, 07th Dec                   Amir                   We sincerely apologize however, as per our return policy we would be happy to accept these items for a refund. If you wish to keep the items we can try checking with our team to see if they would be able to make an exception after further investigation however, we do request that you allow us 24-72 hours to work on the same.           06:41 PM, 07th Dec                   Amir                   Would that be feasible for you if we escalate the same further and update you regarding this on [email-masked]           06:42 PM, 07th Dec                   Amir                   We are not getting a response from you. Are we still connected?           06:44 PM, 07th Dec                     hi                    Please update me and refund           06:45 PM, 07th Dec                   Amir                   We will follow up on your email address: [email-masked]           06:46 PM, 07th Dec                     hi                    Yes           06:46 PM, 07th Dec                   Amir                   Is there anything else we can help you with?           06:46 PM, 07th Dec                     hi                    When I have ordered for the second time I have been changed for shipping           06:47 PM, 07th Dec                     hi                    This is redeculus           06:47 PM, 07th Dec                   Amir                   For the same items?           06:48 PM, 07th Dec                   Amir                   And same amount           06:48 PM, 07th Dec                     hi                    Yes           06:48 PM, 07th Dec                     hi                    Yes           06:48 PM, 07th Dec                   Amir                   May I request you to please stay on hold while I retrieve the information            06:48 PM, 07th Dec                     hi                    Ok           06:48 PM, 07th Dec                     hi                    Henceforth I will think twice before ordering from Max           06:50 PM, 07th Dec                   Amir                   We sincerely apologize for the inconvenience caused to you.           06:52 PM, 07th Dec                   Amir                   We would like to inform you that when you placed the order on 5 DEC, there was a offer going on and all the order were free shipping.           06:54 PM, 07th Dec                   Amir                   Otherwise there is a 10 AED delivery chare for the orders below AED 99           06:54 PM, 07th Dec                   Amir                   We are not getting a response from you. Are we still connected?           06:56 PM, 07th Dec                   Amir                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:59 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1842144