Subject: Fwd: C&C order status #6251818368
From: Apoorv Joshi <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Thu, 4 Feb 2021 09:29:16 -0700 (MST)

From: "Max alqasar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Abhishekseth" <[email-masked]> 
Cc: "Alghamdi Mohammed" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Thursday, February 4, 2021 9:52:08 PM 
Subject: RE: C&C order status #6251818368 

Hi 

We call the customer and he said he had already collected his order from the store 

From: Max Alqasar 
Sent: Thursday, February 04, 2021 1:36 PM 
To: Apoorv Joshi <[email-masked]>; Abhishekseth <[email-masked]> 
Cc: Alghamdi Mohammed <[email-masked]>; Raghu Pillai <[email-masked]> 
Subject: FW: C&C order status #6251818368 

We check all GTM but below mention order we didn’t received from warehouse 

From: Apoorv Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, February 04, 2021 12:19 PM 
To: Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Max Alqasar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C order status #6251818368 

External email sender, please take precaution. 

Hi Abhilash/Alghamdi, 

Please assist to get an update on the below order from the store, getting no revert from the store. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Max alqasar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 4:01:44 PM 
Subject: C&C order status #6251818368 

Hi Team, 

Order Number: 6251818368 

Store Code: Max60093 

Order placed on Dec 5, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +966546739726 

and ask them to collect their order. 

Regards, 

Fauzan 

From: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 3:14:07 PM 
Subject: Late C&C DELIVERY 

Hi Team, 

Problem Statement: Late C&C DELIVERY 

Order Date : Dec 5, 2020 

Order ID: 6251818368 

Tracking ID: 625181836822999991 

Store code: MAX Max60093 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 5, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped 

Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

If the order is already in the store kindly mark the order as ready for pick up and ask the customer to collect it 

Regards, 

Ezzaldeen 

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