Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 11:15:14 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,           03:04 PM, 04th Feb                     User                    We have placed an order yesterday and received it today.           03:04 PM, 04th Feb                     User                    One of the order looks worn out.           03:05 PM, 04th Feb                     User                    It’s a shoe from Steve Madden           03:06 PM, 04th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             03:09 PM, 04th Feb                     User                    I want to return this.           03:09 PM, 04th Feb                     User                    My name is Vaquas           03:09 PM, 04th Feb                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           03:09 PM, 04th Feb                     User                    9633097797           03:10 PM, 04th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           03:10 PM, 04th Feb                     User                    Ok           03:11 PM, 04th Feb                   Ezzaldeen                   We apologise as the exchange is not available at the moment, However you can visit any branch of centrepoint to return it and they will assist you there ·You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:13 PM, 04th Feb                     User                    Thanks.           03:14 PM, 04th Feb                   Ezzaldeen                   Is there anything else I can help you with?           03:14 PM, 04th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056305