Subject: Ticket Assigned - Conversation with Rolling Inkpot
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 07:59:18 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Inkpot Rolling Inkpot                    So I can’t get an exchange online if I bought the items on guest account?           11:30 AM, 04th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:36 AM, 04th Feb                     Rolling Inkpot                    So I can’t get an exchange online if I bought the items on guest account?           11:37 AM, 04th Feb                   Ezzaldeen                   In the meantime, an exchange is not available at www.maxfashion.com.           11:38 AM, 04th Feb                     Rolling Inkpot                    Why not?           11:38 AM, 04th Feb                   Ezzaldeen                   for all the account           11:38 AM, 04th Feb                     Rolling Inkpot                    I purchased these items and you are saying that it’s no available?           11:38 AM, 04th Feb                     Rolling Inkpot                    First of all. The fitting room isn’t available and on top of this you are saying I can’t get an exchange           11:40 AM, 04th Feb                   Ezzaldeen                   please note that there is no exchange policy in max           11:43 AM, 04th Feb                   Ezzaldeen                   there is a return and refund policy           11:44 AM, 04th Feb                     Rolling Inkpot                    So basically I can return the items and get the money back? But I did a cod           11:47 AM, 04th Feb                     Rolling Inkpot                    I just want a bigger size. But this seems to be a long process           11:47 AM, 04th Feb                   Ezzaldeen                   - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the kw.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the kw.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Hi, I'm not getting a response from you. Are we still connected?           11:52 AM, 04th Feb                     Rolling Inkpot                    Yes           11:54 AM, 04th Feb                     Rolling Inkpot                    thank you brother. This is just a bad experience           11:56 AM, 04th Feb                   Ezzaldeen                   Is there anything else I can help you with?           11:58 AM, 04th Feb                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 AM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055315