Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 15:20:02 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello! May i ask about my order  It was out for delivery since 10AM!           06:51 PM, 28th Jan                     User                    then u contact me by whatsapp for the location around 1PM           06:51 PM, 28th Jan                     User                    Now it’s almost 6PM & I haven’t received any thing!           06:52 PM, 28th Jan                     User                    Hello?           06:55 PM, 28th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             06:55 PM, 28th Jan                     User                    Hello! May i ask about my order  It was out for delivery since 10AM!  then u contact me by whatsapp for the location around 1PM  Now it’s almost 6PM & I haven’t received any thing!           06:56 PM, 28th Jan                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           06:56 PM, 28th Jan                     User                    65744487           06:56 PM, 28th Jan                     User                    this is my number           06:56 PM, 28th Jan                     User                    am afraid i go out of the chat and end everything           06:57 PM, 28th Jan                     User                    Items from Order# 8231340064 AWB FC0127210004194 are out for delivery today           06:57 PM, 28th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           06:58 PM, 28th Jan                     User                    Sure           06:58 PM, 28th Jan                   Ezzaldeen                   plaese note that your order will be delivered within 1-2 days           07:01 PM, 28th Jan                     User                    :/           07:02 PM, 28th Jan                     User                    today was out for delivery           07:02 PM, 28th Jan                     User                    now i have to wait day or two           07:02 PM, 28th Jan                     User                    it doesn’t make any sense           07:03 PM, 28th Jan                   Ezzaldeen                   please note that the delivery tim frme is 2-3 working days during this period the delivery partner try 3 time to delivered the order           07:05 PM, 28th Jan                     User                    With all my respect It’s NOT TRUE           07:05 PM, 28th Jan                     User                    No one contacted me the 3 times you referred to ! Just 1 time they contact me through whatsapp to share the location           07:06 PM, 28th Jan                     User                    My order just today went out for delivery at 10AM ! How come 3 times try to deliver !!           07:06 PM, 28th Jan                   Ezzaldeen                   please understand the meaning of 3 time i mean  that the will contact you today if the order was not delivered it will be back to the destribute center and the it will be  sent with anothe delivery man if it is not delivered it will be sent with third delivery man           07:08 PM, 28th Jan                     User                    You only have mornings delivery then?           07:10 PM, 28th Jan                   Ezzaldeen                   today  your order was out for delivery  it was not delivered it will be sent again with another delavery man           07:10 PM, 28th Jan                   Ezzaldeen                   the delivery time is durning ythe whole day           07:11 PM, 28th Jan                     User                    Ok then why i have to wait like day or two to deliver my order?           07:12 PM, 28th Jan                   Ezzaldeen                   the delivery time frame is 2-3 working days if you did not received your ordere within the delivery time frame  kindly contact us           07:13 PM, 28th Jan                     User                    Do you know what dear?  Thank you for your kindness & i want to cancel my order           07:13 PM, 28th Jan                     User                    Try to deal with drivers that knows the area’s           07:14 PM, 28th Jan                   Ezzaldeen                   At this time it is no longer possible for us to cancel the order, as its already on its way to you. You may refuse to accept your order when our courier partner attempts delivery to you, or you may return the order to us when you receive it           07:14 PM, 28th Jan                     User                    Thank you dear           07:14 PM, 28th Jan                     User                    How come its on the way           07:15 PM, 28th Jan                     User                    and you said it will take a day or 2           07:15 PM, 28th Jan                   Ezzaldeen                   please understand the process           07:15 PM, 28th Jan                     User                    I can’t understand!!!! You told me its back to another driver to take that means its in your warehouse now!           07:16 PM, 28th Jan                   Ezzaldeen                   once you make your order the order get shipped from our warehouse with delivery partner like postplus, aramx and lmg and some other companies           07:16 PM, 28th Jan                     User                    Its not out for delivery its in your warehouse so the other driver can took it           07:16 PM, 28th Jan                   Ezzaldeen                   the delivery partner will deliver it to you           07:17 PM, 28th Jan                     User                    I don’t want it dear           07:17 PM, 28th Jan                   Ezzaldeen                   the one who contacted you today is the delivery partner           07:17 PM, 28th Jan                   Ezzaldeen                   you can simply refuse to accept the order           07:18 PM, 28th Jan                   Ezzaldeen                   it will be back to our warehouse           07:18 PM, 28th Jan                     User                    :/           07:18 PM, 28th Jan                   Ezzaldeen                   is there anything i can help you with           07:19 PM, 28th Jan                     User                    No           07:19 PM, 28th Jan                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:19 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2031186