Subject: Ticket Assigned - Conversation with Fuzzy Cookie
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 08:12:17 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fuzzy Cookie Fuzzy Cookie                    سلام           11:54 AM, 28th Jan                     Fuzzy Cookie                    Hanaa el samad           11:55 AM, 28th Jan                     Fuzzy Cookie                    order nb8230891106           11:56 AM, 28th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:57 AM, 28th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:58 AM, 28th Jan                     Fuzzy Cookie                    Ok           11:59 AM, 28th Jan                     Fuzzy Cookie                    hi           12:00 PM, 28th Jan                     Fuzzy Cookie                    i was refund this order but nothing showing in my credit           12:00 PM, 28th Jan                     Fuzzy Cookie                    and the order still in processing status           12:01 PM, 28th Jan                   Ezzaldeen                   as per the system information your order no 8230891106 is still with the courier partner           12:01 PM, 28th Jan                     Fuzzy Cookie                    From Tuesday           12:02 PM, 28th Jan                     Fuzzy Cookie                    ??           12:02 PM, 28th Jan                   Ezzaldeen                   did  the deliverey partner  contacted you for delivery           12:04 PM, 28th Jan                     Fuzzy Cookie                    I received one order and i tell him to refund the orher order , i was notified that I received one and for the second order i didn’t received any notification           12:04 PM, 28th Jan                     Fuzzy Cookie                    yer he was taking it on the same time           12:04 PM, 28th Jan                     Fuzzy Cookie                    yes           12:04 PM, 28th Jan                   Ezzaldeen                   please note that every order is teated sepratly           12:06 PM, 28th Jan                   Ezzaldeen                   so once they contacted you to deliver this order kindly inform the to return the order           12:06 PM, 28th Jan                     Fuzzy Cookie                    The order nb that i sent it i refund it on the same time           12:06 PM, 28th Jan                   Ezzaldeen                   your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:08 PM, 28th Jan                     Fuzzy Cookie                    That mean its may take many days ??           12:09 PM, 28th Jan                   Ezzaldeen                   once you inform the delivery partner to return the order it will tke 4 to 7 days for the refund           12:10 PM, 28th Jan                     Fuzzy Cookie                    Ok thank you           12:11 PM, 28th Jan                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2029234