Subject: Ticket Assigned - Conversation with jawed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:29:33 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawed jawed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jawed Bot:  Hi Jawed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260186117 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966536332344            08:59 PM, 05th Jan                   Mohammad                   Hi Jawed, Thank you for contacting us. My name is Mohammad. How may I help you?            09:00 PM, 05th Jan                     jawed                    Yesterday someone contacted me from Saudi Post for delivering the shipment but we were out of Jubail           09:01 PM, 05th Jan                     jawed                    I asked him to deliver today but he refused and told it will be returned           09:02 PM, 05th Jan                     jawed                    Please advise of the status of my shipment           09:04 PM, 05th Jan                     jawed                    Order # 6260186117           09:05 PM, 05th Jan                     jawed                    Are you there?           09:06 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            09:06 PM, 05th Jan                   Mohammad                   I can see that our courier has attempted the delivery 3 times           09:08 PM, 05th Jan                   Mohammad                   on this number +966536332344           09:09 PM, 05th Jan                     jawed                    It was only one time and i was out of city           09:09 PM, 05th Jan                     jawed                    It was not courier, but it was Saudi Post           09:10 PM, 05th Jan                   Mohammad                   Yes the courier was from saudi post           09:11 PM, 05th Jan                   Mohammad                   We apologies           09:11 PM, 05th Jan                     jawed                    Ok, what next           09:11 PM, 05th Jan                   Mohammad                   And I will try my best to deliver it soon.           09:11 PM, 05th Jan                   Mohammad                   this number is correct +966536332344 ? please confirm.           09:12 PM, 05th Jan                     jawed                    Yes, confirmed           09:12 PM, 05th Jan                   Mohammad                   Thanks for confirmation.           09:12 PM, 05th Jan                   Mohammad                   Please allow me to forward the case to the courier.           09:13 PM, 05th Jan                   Mohammad                   and get your deliverey done.           09:13 PM, 05th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:13 PM, 05th Jan                   Mohammad                   Is there anything else I can help ?           09:13 PM, 05th Jan                     jawed                    Ok, i will wait for the courier           09:13 PM, 05th Jan                     jawed                    Thank for your help           09:14 PM, 05th Jan                   Mohammad                   sure.           09:14 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:14 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959895