Subject: Ticket Assigned - Conversation with Gliding Beer
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 07:48:12 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gliding Beer Gliding Beer                    Hello           06:29 PM, 06th Jan                   Bot                   أهلا مرة أخرى!           06:29 PM, 06th Jan                     Gliding Beer                    Regarding order 2000710859           06:30 PM, 06th Jan                     Gliding Beer                    The status is that its returned           06:30 PM, 06th Jan                     Gliding Beer                    How can i receive it ?           06:30 PM, 06th Jan                     Gliding Beer                    Hello           06:34 PM, 06th Jan                   Bot                   أهلا مرة أخرى!           06:34 PM, 06th Jan                     Gliding Beer                    im waiting for a customer service representative           06:35 PM, 06th Jan                   Apoorv                   Hi, Thank you for contacting us. My name is Apoorv. How may I help you?           06:36 PM, 06th Jan                   Apoorv                   Please allow me a moment to check your order.           06:36 PM, 06th Jan                     Gliding Beer                    hi apoorv           06:36 PM, 06th Jan                     Gliding Beer                    Sure tyt           06:36 PM, 06th Jan                   Apoorv                   Thank you for your patience.           06:37 PM, 06th Jan                     Gliding Beer                    I didnt have the chance to collect it from the store in the given time :(           06:38 PM, 06th Jan                   Apoorv                   As I can check this was a click and collect order and since it was not collected the order has already been returned.           06:38 PM, 06th Jan                   Apoorv                   Unfortunately once the return process has already been initiated, we are unable to resend the items.           06:38 PM, 06th Jan                     Gliding Beer                    so an i getting a refund or it will be sent again           06:39 PM, 06th Jan                   Apoorv                   You will be receiving a refund.           06:39 PM, 06th Jan                     Gliding Beer                    but it doesnt show that im getting a refund           06:39 PM, 06th Jan                     Gliding Beer                    Normally it shows bottom left in the orders details           06:39 PM, 06th Jan                   Apoorv                   The items are being processed by the returns team hence why it is not showing anything at this time. Once they have processed the return you will receive an email notification regarding the refund.           06:40 PM, 06th Jan                   Apoorv                   You must be able to see the status of the order as "Not Picked" at this time.           06:40 PM, 06th Jan                     Gliding Beer                    Its returned           06:41 PM, 06th Jan                     Gliding Beer                    the status           06:42 PM, 06th Jan                   Apoorv                   As I can see the returns team is already done processing the refund for the remaining items.           06:43 PM, 06th Jan                     Gliding Beer                    I just received a message from max :)           06:43 PM, 06th Jan                     Gliding Beer                    just now           06:43 PM, 06th Jan                   Apoorv                   You must have received an email notification regarding the same just now.           06:43 PM, 06th Jan                   Apoorv                   Is there anything else I can assist you with at this time?           06:44 PM, 06th Jan                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful evening and Stay Safe!           06:45 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962955