Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jan 2020 12:41:07 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:23 PM, 17th Jan                     User                    Why cant i choose click and collect anymore????           04:23 PM, 17th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             04:24 PM, 17th Jan                   Ezzaldeen                   could you please tell us which item you tried to purchase           04:24 PM, 17th Jan                     User                    Baby shop           04:25 PM, 17th Jan                     User                    Its less than 200 aed           04:25 PM, 17th Jan                   Ezzaldeen                   can you please share image of the item           04:26 PM, 17th Jan                     User                    There are 12 items           04:26 PM, 17th Jan                   Ezzaldeen                   please note that not all the items are available for click and collect           04:26 PM, 17th Jan                     User                    Such as?           04:27 PM, 17th Jan                   Ezzaldeen                   is there  a bed  or car seat           04:27 PM, 17th Jan                     User                    Its only clothing which i was able to order previously as click and collect           04:27 PM, 17th Jan                   Ezzaldeen                    Please delete the application and restart the device and then install the application again and in case of repeating the same problem please contact us again           04:27 PM, 17th Jan                     User                    R u serious?           04:28 PM, 17th Jan                   Ezzaldeen                   yes           04:28 PM, 17th Jan                     User                    I have even tried it from your web           04:28 PM, 17th Jan                     User                    Instead of the app           04:28 PM, 17th Jan                   Ezzaldeen                   please clear your web browser cookie ,cash and history and try again           04:29 PM, 17th Jan                     User                             04:29 PM, 17th Jan                     User                    I already did that           04:29 PM, 17th Jan                     User                    I even removed all the items out of the cart           04:29 PM, 17th Jan                     User                    Due to which some went out of stock before i could add it back into the cart           04:30 PM, 17th Jan                   Ezzaldeen                   could please share image of the error           04:31 PM, 17th Jan                     User                             04:32 PM, 17th Jan                     User                             04:32 PM, 17th Jan                     User                    And while i am chattin with u           04:32 PM, 17th Jan                     User                    There goes some more items out of stock           04:32 PM, 17th Jan                     User                    There is no error           04:32 PM, 17th Jan                     User                    It just doesn show on app and on web i cant click it           04:32 PM, 17th Jan                     User                    And just for ur info           04:34 PM, 17th Jan                     User                    Its only my id           04:34 PM, 17th Jan                     User                    When trying as guest the option is showing           04:35 PM, 17th Jan                   Ezzaldeen                   do it as a guest           04:35 PM, 17th Jan                     User                    Please look into this...its already frustrating enough to get around 50 items from my order being cancelles           04:35 PM, 17th Jan                     User                    Cancelled*           04:36 PM, 17th Jan                     User                    No why should i do it as guest           04:36 PM, 17th Jan                     User                    Why is disabled on my id           04:36 PM, 17th Jan                     User                    ?           04:37 PM, 17th Jan                   Ezzaldeen                   it is not disabled in your id           04:40 PM, 17th Jan                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           04:40 PM, 17th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           04:40 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/409273