Subject: Ticket Assigned - Conversation with Bubbling Pen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 10:40:04 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bubbling Pen Bubbling Pen                    Hi           01:49 PM, 14th Jan                     Bubbling Pen                    My order number 6456843112
I didnt received 2 items as per the 2nd shipment
everytime when i contacted over phone, you people are looking for the confirmation from Aramex then from your warehouse           01:50 PM, 14th Jan                     Bubbling Pen                    Now chatting for the past one week thru chat support... STill no response           01:50 PM, 14th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             01:51 PM, 14th Jan                     Bubbling Pen                    Mentioned above, how to help me           01:51 PM, 14th Jan                     Bubbling Pen                    HYG again..           01:51 PM, 14th Jan                     Bubbling Pen                    My order number 6456843112
I didnt received 2 items as per the 2nd shipment
everytime when i contacted over phone, you people are looking for the confirmation from Aramex then from your warehouse
Now chatting for the past one week thru chat support... STill no response           01:51 PM, 14th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           01:53 PM, 14th Jan                     Bubbling Pen                    Sure.           01:54 PM, 14th Jan                     Bubbling Pen                    I was holding myself for the past 1 month....           01:54 PM, 14th Jan                   Ezzaldeen                   you mean these items were not delivered   Sustainability Slim Fit T-shirt with Polo Neck and Short Sleeves           01:56 PM, 14th Jan                   Ezzaldeen                   Sustainability Slim Fit Embroidered Polo Neck T-shirt           01:56 PM, 14th Jan                     Bubbling Pen                    No...           01:58 PM, 14th Jan                     Bubbling Pen                    tell me the whatever stories you can tell me regarding this           01:58 PM, 14th Jan                     Bubbling Pen                    i have been hearing many stories for past 25 days           01:58 PM, 14th Jan                   Ezzaldeen                   can you please explain your issue           02:03 PM, 14th Jan                   Ezzaldeen                   and it will be solved           02:04 PM, 14th Jan                   Ezzaldeen                   in your second shipment you have 2 item they are with aramex           02:05 PM, 14th Jan                     Bubbling Pen                    Dear whoever the concern, If you couldnot solve my problem. Please inform me. I know how to log a complain thru MCI (Ministry of Commerce and investment). Please dont conider it as a threaten or something like that. because i have been communicating with Aramex ach and every day to get the product delivered. And now i have been contacting you also to get the refund. After the carrier had returned to the shipper           02:05 PM, 14th Jan                     Bubbling Pen                    not with aramex. they have returned to you on 1st of Jan           02:05 PM, 14th Jan                     Bubbling Pen                    and from 15th Dc to 31 st Dec i have been contactiing them regarding this           02:06 PM, 14th Jan                     Bubbling Pen                    An from 1st Jan to Till dated I have been contacting you people also           02:06 PM, 14th Jan                     Bubbling Pen                    https://www.aramex.com/track/shipment-details?q=c2hpcG1lbnRJZD02NjgyMTUwMzgmcHJvZHVjdEdyb3VwPURPTSY%3d-R0vnHpJ7KGM%3d           02:07 PM, 14th Jan                   Ezzaldeen                   I will raise your issue to the concern party           02:07 PM, 14th Jan                     Bubbling Pen                    This is my communicatiion with aramex. I know you can retrieve this tracking           02:07 PM, 14th Jan                     Bubbling Pen                    still sending           02:07 PM, 14th Jan                     Bubbling Pen                    No concern party           02:07 PM, 14th Jan                     Bubbling Pen                    i want to hear right away from you           02:08 PM, 14th Jan                   Ezzaldeen                   and your refund  will be in your account within 4-15 days           02:08 PM, 14th Jan                     Bubbling Pen                    Or i will log a complaint to MCI regarding this           02:08 PM, 14th Jan                     Bubbling Pen                    Your concern party is not responding dear.           02:09 PM, 14th Jan                     Bubbling Pen                    i will share you the full chat history done above this from past 1 week.           02:09 PM, 14th Jan                     Bubbling Pen                    Do you want this.           02:09 PM, 14th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           02:11 PM, 14th Jan                     Bubbling Pen                    take your own ime           02:11 PM, 14th Jan                   Ezzaldeen                   please understand           02:11 PM, 14th Jan                     Bubbling Pen                    Who should understand this           02:12 PM, 14th Jan                     Bubbling Pen                    Me or Centrepoint           02:12 PM, 14th Jan                   Ezzaldeen                   i will raise your issue the finance team to send your refund directly           02:12 PM, 14th Jan                   Ezzaldeen                   and your refund will be in your account within 4 to 15 days           02:12 PM, 14th Jan                     Bubbling Pen                    I want all the details regarding the requst you raised to Finance.           02:13 PM, 14th Jan                     Bubbling Pen                    Request Number or mail copy or whatvever it is           02:13 PM, 14th Jan                   Ezzaldeen                   i will send you an email after contacting them           02:13 PM, 14th Jan                     Bubbling Pen                    Do you know my email ID           02:14 PM, 14th Jan                   Ezzaldeen                   yes           02:14 PM, 14th Jan                     Bubbling Pen                    I will stay here online. Untill you send me the email           02:14 PM, 14th Jan                   Ezzaldeen                   [email-masked]           02:14 PM, 14th Jan                     Bubbling Pen                    yes           02:15 PM, 14th Jan                   Ezzaldeen                   wait for 3 minuts           02:15 PM, 14th Jan                     Bubbling Pen                    I am staying online.           02:16 PM, 14th Jan                     Bubbling Pen                    Don't send me this message and close the chat           02:16 PM, 14th Jan                     Bubbling Pen                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:16 PM, 14th Jan                     Bubbling Pen                    3 minutes is over           02:20 PM, 14th Jan                   Ezzaldeen                   hello           02:20 PM, 14th Jan                   Ezzaldeen                   i have contacted them           02:21 PM, 14th Jan                     Bubbling Pen                    So           02:21 PM, 14th Jan                     Bubbling Pen                    whats next           02:21 PM, 14th Jan                   Ezzaldeen                   within 4 to 15 days the refund will be in your account           02:22 PM, 14th Jan                     Bubbling Pen                    SO where is the request number and emails regarding this           02:22 PM, 14th Jan                   Ezzaldeen                   i will send you the email after this chat is closed           02:23 PM, 14th Jan                   Ezzaldeen                   i can not send without closing the chat           02:23 PM, 14th Jan                     Bubbling Pen                    So I believe you. So send me the email with all the detaisl           02:24 PM, 14th Jan                   Ezzaldeen                   please understand  ican not share details           02:25 PM, 14th Jan                   Ezzaldeen                   i am not allowed to do so           02:25 PM, 14th Jan                     Bubbling Pen                    Then how do you assure the request has been raiased           02:25 PM, 14th Jan                   Ezzaldeen                   i will send you an email that i have raised           02:25 PM, 14th Jan                     Bubbling Pen                    FIne No issues. Lemme log a complaint with government also. SO lets see which one will get solved soon.           02:26 PM, 14th Jan                     Bubbling Pen                    thanks for the support           02:26 PM, 14th Jan                   Ezzaldeen                   it will be solved  for sure           02:27 PM, 14th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           02:27 PM, 14th Jan                     Bubbling Pen                    This asasurity i have been getting for 1 month           02:27 PM, 14th Jan                     Bubbling Pen                    Assurity*           02:27 PM, 14th Jan                   Ezzaldeen                   within 5 mints you will get the email           02:28 PM, 14th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           02:28 PM, 14th Jan                     Bubbling Pen                    For your info           02:28 PM, 14th Jan                     Bubbling Pen                    https://mci.gov.sa/en/Regulations/Pages/details.aspx?lawId=aaa4d4cf-ca57-41ff-a3f9-aa8500a3512c           02:29 PM, 14th Jan                     Bubbling Pen                    I will be logging an complaint too...           02:29 PM, 14th Jan                     Bubbling Pen                    thanks for the support           02:29 PM, 14th Jan                     Bubbling Pen                    If you cannot promise regarding the refund           02:29 PM, 14th Jan                   Ezzaldeen                   no one has raise your issue before for the refund           02:30 PM, 14th Jan                     Bubbling Pen                    https://mci.gov.sa/en/eservices/Pages/ServiceDetails.aspx?sID=55           02:30 PM, 14th Jan                   Ezzaldeen                   but now i have raised it           02:30 PM, 14th Jan                     Bubbling Pen                    I send you the chat history           02:30 PM, 14th Jan                     Bubbling Pen                    Everyone was promising           02:30 PM, 14th Jan                     Bubbling Pen                    it           02:30 PM, 14th Jan                     Bubbling Pen                    Right?????????????????????????????//           02:31 PM, 14th Jan                     Bubbling Pen                    What the shit they were doing by giving fake promises           02:31 PM, 14th Jan                     Bubbling Pen                    Please inform whoever your supervisor or concern level floor manager , thi issue will be thru governament portak           02:32 PM, 14th Jan                   Ezzaldeen                   i am so sorry for that           02:32 PM, 14th Jan                   Ezzaldeen                   but now it is raised           02:32 PM, 14th Jan                     Bubbling Pen                    you people dont deserve to say sorry also....           02:33 PM, 14th Jan                     Bubbling Pen                    as i said, inform whoever it is regarding this will be raised thru government portal.           02:33 PM, 14th Jan                   Ezzaldeen                   Is there anything else I can help you with?            02:33 PM, 14th Jan                     Bubbling Pen                    Its a matter of something around 50Riyals. But you people fake the promises which is assured thru ecommerce platforms.           02:34 PM, 14th Jan                   Ezzaldeen                   the issue hase been raised and the refund will be send           02:34 PM, 14th Jan                     Bubbling Pen                    OK No Issues, I will wait only 3 more dsys. Not 3 working days. Just 3 days.           02:35 PM, 14th Jan                     Bubbling Pen                    If no refund is processed. I will be logging a complaint. If you have time read the article 18 of Ecommerce acr in Saudi ARabia from the link i shared to you.4           02:36 PM, 14th Jan                   Ezzaldeen                   i know           02:37 PM, 14th Jan                     Bubbling Pen                    SO do the needful.           02:37 PM, 14th Jan                     Bubbling Pen                    its not threaten, Consider it as the last request.           02:38 PM, 14th Jan                     Bubbling Pen                    3 Days. (Not working Days)           02:38 PM, 14th Jan                   Ezzaldeen                   if the issue was raised to the finance team  the issue would have been solved           02:38 PM, 14th Jan                     Bubbling Pen                    inform your finance           02:38 PM, 14th Jan                     Bubbling Pen                    Get me the confirmation mail           02:38 PM, 14th Jan                   Ezzaldeen                   within 7 days the transaction no will be there           02:39 PM, 14th Jan                   Ezzaldeen                   ok           02:39 PM, 14th Jan                   Ezzaldeen                   i will close the chat and send you           02:39 PM, 14th Jan                   Ezzaldeen                   have a good day           02:39 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/404355