Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jan 2020 12:09:47 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           03:51 PM, 13th Jan                   Bot                   Hi again!           03:51 PM, 13th Jan                     User                    can you check my return status           03:52 PM, 13th Jan                     User                    the order number is 6459977148           03:52 PM, 13th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             03:53 PM, 13th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           03:53 PM, 13th Jan                     User                    ok sir           03:53 PM, 13th Jan                   Ezzaldeen                   did the shipping partner collect the item from you           03:55 PM, 13th Jan                     User                    still no body contact me?           03:55 PM, 13th Jan                     User                    it is with me           03:55 PM, 13th Jan                   Ezzaldeen                   the best  way is to return to store           03:57 PM, 13th Jan                   Ezzaldeen                   the refund you will get it fast           03:57 PM, 13th Jan                     User                    can we return it in store?           03:58 PM, 13th Jan                   Ezzaldeen                   yes           03:58 PM, 13th Jan                     User                    because before they ask you will return it online?           03:58 PM, 13th Jan                   Ezzaldeen                   if you return it in store your refund will be initiated   directly           03:59 PM, 13th Jan                     User                    ok, now as I have initiated the return request online, so I can give it in store or no?           04:00 PM, 13th Jan                   Ezzaldeen                   i will delete the return request from the system then you can return in the store           04:01 PM, 13th Jan                     User                    Ok.           04:01 PM, 13th Jan                   Ezzaldeen                   wait for a while           04:02 PM, 13th Jan                     User                    in store I will need invoice or just I will give them the order number?           04:02 PM, 13th Jan                   Ezzaldeen                   just order no           04:03 PM, 13th Jan                   Ezzaldeen                   the return request has been deleted you can return in store           04:04 PM, 13th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           04:05 PM, 13th Jan                     User                    ok, thank you           04:05 PM, 13th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           04:06 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/402573