Subject: Re: Late Delivery: 6454037959
From: Amr Essam <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ralam <[email-masked]>, "[email-masked]" <[email-masked]>, Support <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 12 Jan 2020 19:56:24 +0300

Hi Imran,

The mentioned order was delivered by mistake to the wrong address and we
couldn't get it back please dispatch an alternate order and we will bear
the value of it.

Best regards,

On Sun, Jan 12, 2020 at 6:27 PM Mohd Imran <[email-masked]>
wrote:

> Hi @Aessam <[email-masked]>@[email-masked]
> <[email-masked]>,
>
>
>
> Please help us to close this case.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Seeta Seeta <[email-masked]>
> *Sent:* Sunday, January 12, 2020 6:27 PM
> *To:* Aessam <[email-masked]>; Ralam <[email-masked]>
> *Cc:* Support <[email-masked]>; Escalations Dxbteam <
> [email-masked]>; Ezzaldeen Mahyoub <
> [email-masked]>; Jessie Caparas <
> [email-masked]>; Mohd Imran <
> [email-masked]>
> *Subject:* Late Delivery: 6454037959
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Imran,
>
>
>
> Could you please help us on below case as we are not getting any response
> from SHIPA team.
>
>
>
>
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"Seeta Seeta" <[email-masked]>
> *To: *"Aessam" <[email-masked]>, "Ralam" <
> [email-masked]>
> *Cc: *"Support" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Ezzaldeen Mahyoub" <
> [email-masked]>
> *Sent: *Thursday, January 9, 2020 7:05:39 PM
> *Subject: *Late Delivery: 6454037959
>
>
>
> Hi Team,
>
>
>
> With the reference to order number : 6454037959 the order is not delivered
> to the customer yet. As per the hybris the order was already shipped
> on 11/26/19 5:41 PM from our warehouse under tracking number S000271597340.
>
>
>
> We have already escalated the case to your team first they have informed
> us that the order was already delivered than later on they replied that we
> will place an alternative order to customer as a compensation.
>
>
>
> So we request you to check this concern from your end and let us know if
> the shipment has been lost from your end.
>
>
>
> Waiting for your response.
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"Ezzaldeen Mahyoub" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Sent: *Tuesday, January 7, 2020 4:17:28 PM
> *Subject: *contacting shipa head
>
>
>
>
>
> Hi Team,
>
>
>
> Subject : Late delivery
>
>
>
> Problem Statement – Late Delivery
>
> Ticket ID :365162
>
> Tracking ID – S000271597340
>
> Order ID  --6454037959
>
> Assistance Required – Need urgent delivery
>
> Order placed on : Nov 26, 2019
>
> Please update us about the delay in delivery and arrange a delivery ASAP.
>
>
>
> I contacted shipa they said they will place alternative and delivere it
> but they do no t do tell no
>
>
>
> Regards,
>
> Ezzaldeen
>
>
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-- 

Amr Essam
Account Management
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594282421
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>