Subject: RE: Late Delivery: 6454037959
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Aessam <[email-masked]>, Ralam <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Support <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 12 Jan 2020 15:26:57 +0000

Hi @Aessam<mailto:[email-masked]>@[email-masked]<mailto:[email-masked]>,

Please help us to close this case.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 12, 2020 6:27 PM
To: Aessam <[email-masked]>; Ralam <[email-masked]>
Cc: Support <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Late Delivery: 6454037959
Importance: High

External email sender, please take precaution.
Hi Imran,

Could you please help us on below case as we are not getting any response from SHIPA team.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Aessam" <[email-masked]<mailto:[email-masked]>>, "Ralam" <[email-masked]<mailto:[email-masked]>>
Cc: "Support" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 7:05:39 PM
Subject: Late Delivery: 6454037959

Hi Team,

With the reference to order number : 6454037959 the order is not delivered to the customer yet. As per the hybris the order was already shipped on 11/26/19 5:41 PM from our warehouse under tracking number S000271597340.

We have already escalated the case to your team first they have informed us that the order was already delivered than later on they replied that we will place an alternative order to customer as a compensation.

So we request you to check this concern from your end and let us know if the shipment has been lost from your end.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 4:17:28 PM
Subject: contacting shipa head

Hi Team,

Subject : Late delivery

Problem Statement – Late Delivery
Ticket ID :365162
Tracking ID – S000271597340
Order ID  --6454037959
Assistance Required – Need urgent delivery
Order placed on : Nov 26, 2019
Please update us about the delay in delivery and arrange a delivery ASAP.

I contacted shipa they said they will place alternative and delivere it but they do no t do tell no

Regards,
Ezzaldeen

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