Subject: Ticket Assigned - Conversation with Erum Zaidi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jan 2020 07:35:24 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Erum Zaidi Erum Zaidi                    Order #9766257193           11:11 AM, 12th Jan                     Erum Zaidi                    pls can u provide status of return & credit?           11:11 AM, 12th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:12 AM, 12th Jan                     Erum Zaidi                    Order #9766257193           11:14 AM, 12th Jan                     Erum Zaidi                    return item status & credit update pls?           11:14 AM, 12th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:16 AM, 12th Jan                     Erum Zaidi                    ok           11:17 AM, 12th Jan                   Ezzaldeen                   have the delivery partner  collected the item           11:19 AM, 12th Jan                     Erum Zaidi                    yes last wednesday           11:20 AM, 12th Jan                     Erum Zaidi                    i received no updates or notifications           11:20 AM, 12th Jan                     Erum Zaidi                    i spoke to someone on thrusday morning and he confirmed the item already showed as collected           11:20 AM, 12th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:24 AM, 12th Jan                   Ezzaldeen                   you return request was placed on wednesday           11:26 AM, 12th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:32 AM, 12th Jan                   Ezzaldeen                   the return amount will be sent within 4-15 days after the item reach our warehouse           11:35 AM, 12th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:35 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400334