Subject: RE: money was not collected
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Thu, 9 Jan 2020 13:08:40 +0000

@Ramesh Gottimukkala<mailto:[email-masked]>

There was an issue with the invoice and it just got corrected.

Please advise if we can send someone to collect the correct amount.

Find the attached invoice with the correct calculation.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 7, 2020 9:33 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: Fwd: money was not collected
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6457723478 the order was placed as COD and the order cost was SAR 289.90. As per the hybris the order was delivered in 2 consignment with SHIPA and there 1 another consignment with tracking number 645772347822999991 with READY_TO_SHIPPED status for the same items which were already delivered under tracking number S000373666533.

In tracking number S000370145213 : 161671548 - - Plain Hair Tie Set, item was delivered.

In tracking number S000373666533 : below items were delivered

 161965264 - - Sustainability Printed Long Sleeves T-shirt with Full Length Jog Pants
                                                            161732506 - - Textured Mid Waist Treggings with Elasticised Waistband
                                                            161695314 - - Textured Jacket with Kangaroo Pockets and Hood
                                                            161690634 - - Assorted Hair Tie - Set of 12
                                                            161631322 - - BYS Longwear Lipstick - 3.5 gms

Now customer is claiming that the couirer team didn't took any amount from him and the courier team is confirming that the tracking number S000373666533 the shipment was prepaid and tracking number S000370145213 was COD and they have collected SAR 10 for the order and the amount as been deposited in our bank account.

So could you please help us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 10:16:19 AM
Subject: money was not collected

Hi Seeta,

​
with reference to order ID  6457723478 customer said  that the carrier man tell him that he has paid vie visa and do not collect the money from him while the order is cash on delivery .
tracking  ID – S000370145213  / S000373666533
​
 I contact shipa  they replied order S000373666533 is indeed a prepaid order and this order S000370145213   has been deposited in your bank account.
Order placed on: Dec 21, 2019
Kindly check on this and update us ASAP.

Regards,

Ezzaldeen

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