Subject: RE: REQUEST TO CONTACT THE FINANCE TEAM
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Harish Thakor <[email-masked]>
Date: Wed, 8 Jan 2020 05:57:22 +0000

Hi,

Kindly advise if we need to make K-net refund of KD 5 or customer wants that amount in his MY CREDITS

Customer purchased items worth KD 6 and amount paid by customer is KD 11, hence KD 5 excess paid by customer

Order_No
ITEM
Item_Desc
Dept_Name
Class_Name
Subclass_Name
QTY
PRICE
SALETYPE
SHIP_DATE
Line_total
Discount
Promo_Voucher_Utilisation
REFUND_VOUCHER_UTILIZATION
SHUKRAN_DISCOUNT
MY_CREDIT
GIFT_CARD
VAT_total
Net_Rcvbl_Amnt
8363203815
160932494
TIGHTS-DESIGN
Essential Younger and School Girls
Hosiery
Tights-Design
1
1.2
SALE
4-Dec-19
1.2
0
0
0
0
0
0
0
1.2
8363203815
160936575
TIGHTS-DESIGN
Essential Younger and School Girls
Hosiery
Tights-Design
1
1.2
SALE
4-Dec-19
1.2
0
0
0
0
0
0
0
1.2
8363203815
160989472
KNITWEAR
Essential Younger and School Boys
School
Jacket
1
1.2
SALE
4-Dec-19
1.2
0
0
0
0
0
0
0
1.2
8363203815
160936566
TIGHTS-DESIGN
Essential Younger and School Girls
Hosiery
Tights-Design
1
1.2
SALE
4-Dec-19
1.2
0
0
0
0
0
0
0
1.2
8363203815
160936578
TIGHTS-DESIGN
Essential Younger and School Girls
Hosiery
Tights-Design
1
1.2
SALE
4-Dec-19
1.2
0
0
0
0
0
0
0
1.2

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Malik Ismail <[email-masked]>
Sent: Wednesday, January 08, 2020 8:17 AM
To: Seeta Seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: RE: REQUEST TO CONTACT THE FINANCE TEAM

Hi Rashid,

Please advise on below case.

Item cancelled but refund not processed on My credit. Amount KWD 5

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 7:06 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: REQUEST TO CONTACT THE FINANCE TEAM
Importance: High

External email sender, please take precaution.
Hi Malik,

Can you please help us in this case as customer placed the order for 6 items and she cancelled 1 item which is 161077848 - - Maybelline New York Great Lash Mascara the cancellation were successful. However, the refund for the item has not initiated.

Agent has already escalated the case to JIRA team and they have advised us to get in touch with finance team.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 8:03:33 AM
Subject: REQUEST TO CONTACT THE FINANCE TEAM

Hi Seeta ,

with reference to order no 8363203815<callto:8363203815>.
customer cancelled on item on 12/3/19 11:20 PM but till now the refund was not initiated .
jira advice to contact finance team for the KNET transaction .

regards,
Ezzaldeen

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