Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jan 2020 05:41:31 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:24 AM, 06th Jan                   Bot                   أهلا مرة أخرى!           09:24 AM, 06th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:28 AM, 06th Jan                     User                    Hello Ezzaideen, happy new year           09:28 AM, 06th Jan                     User                    i would like to follow up my enquiry about my order reference no 6455593053 dated dec 4           09:29 AM, 06th Jan                     User                    I am still waiting for the rest of the items to be delivered           09:30 AM, 06th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           09:30 AM, 06th Jan                     User                    of course           09:31 AM, 06th Jan                   Ezzaldeen                   as per the system all the order was delivered in 2 shipments           09:34 AM, 06th Jan                     User                    yes only 2 items has been delivered           09:34 AM, 06th Jan                     User                    and I ordered around 14 items           09:34 AM, 06th Jan                     User                    it came in 2 shipments and 1 pc each shipment           09:35 AM, 06th Jan                   Ezzaldeen                   ok           09:36 AM, 06th Jan                   Ezzaldeen                   We sincerely apologise for the delay.  We will forward your issue to our concern team and we will ask them to deliver it on priority. Once we will get any update we will get back to you.           09:37 AM, 06th Jan                     User                    yes please because it has been 4 weeks           09:38 AM, 06th Jan                     User                    i appreciate if it can deliver them as soon as possible           09:38 AM, 06th Jan                   Ezzaldeen                   sure i will do           09:39 AM, 06th Jan                   Ezzaldeen                   Is there anything else I can help you with?            09:39 AM, 06th Jan                     User                    Nothing else for now, I just needed you to prioritise the assistance of shipment for these unresolve (yet) matter           09:40 AM, 06th Jan                     User                    thank you very much           09:40 AM, 06th Jan                   Ezzaldeen                   most welcome           09:41 AM, 06th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:41 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/390100