Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 06:18:15 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Return carry coat

Muhammad Umar
to support
1 hour agoDetails
I need to return this carry coat immediately.
I order online. Order no.8364174109 
I received the items after 12 days. 

Hafiz muhammad umar
The cusion / foam (picture attached) is coming out. 
I am very surprised to see your quality control.  
I am going to al rai store and ask to return it bt they told us to w8. We are waiting almost 2 hours and after that al rai manager ask me to go back to your home and come tomorrow. The behavior of your management very harsh and bad. And today manager call me and say come and take your item back. our company send any one to your home and collect the item. I pay 5 kd by taxi again and going to al rai store and take the box. 
For next time i will never order again from your store and also ask my friends to never shop. Because your company behavior very bad. 

You ask your company or courier service to take this carry coat and give me my money back.           10:10 AM, 05th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:12 AM, 05th Jan                   Ezzaldeen                   We sincerely apologise for the inconvenience caused.  We will forward your issue to our concern team and we will ask them  to do their action with what happened           10:16 AM, 05th Jan                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           10:17 AM, 05th Jan                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:17 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/388183