Subject: Ticket Assigned - Conversation with Drumming Wayfarer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jan 2020 06:24:21 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Wayfarer Drumming Wayfarer                    HI           10:08 AM, 01st Jan                     Drumming Wayfarer                    what is the status of my order 6458436193 PLACE ON 27 DEC           10:08 AM, 01st Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:08 AM, 01st Jan                     Drumming Wayfarer                    what is the status of my order 6458436193 PLACE ON 27 DEC           10:08 AM, 01st Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           10:09 AM, 01st Jan                     Drumming Wayfarer                    SURE - NO PROBLEM           10:09 AM, 01st Jan                   Ezzaldeen                   your order will be in the store within 1-2 days           10:10 AM, 01st Jan                     Drumming Wayfarer                    WHY           10:10 AM, 01st Jan                     Drumming Wayfarer                    its 5th day today.           10:10 AM, 01st Jan                     Drumming Wayfarer                    what is the exact location and status of my order?           10:11 AM, 01st Jan                   Ezzaldeen                   We sincerely apologise for the delay.           10:11 AM, 01st Jan                   Ezzaldeen                   it take from 5-7 days           10:12 AM, 01st Jan                     Drumming Wayfarer                    no - on your website it clearly states  2-4 days           10:12 AM, 01st Jan                     Drumming Wayfarer                    i have email confirmation saying 2-4 days. today its 5th day           10:13 AM, 01st Jan                     Drumming Wayfarer                    seriously this is un-acceptable. please help me get this ASAP           10:13 AM, 01st Jan                   Ezzaldeen                   We sincerely apologise for the delay  ,your order will be in the store within 1-2 days           10:13 AM, 01st Jan                     Drumming Wayfarer                    so not today?           10:13 AM, 01st Jan                   Ezzaldeen                   yes           10:14 AM, 01st Jan                     Drumming Wayfarer                    where is the exact location now?           10:14 AM, 01st Jan                     Drumming Wayfarer                    please be clear and transparent so i can tell my son.           10:14 AM, 01st Jan                   Ezzaldeen                   if you do not receive message by tomorrow for collection please contact us           10:14 AM, 01st Jan                     Drumming Wayfarer                    this is un-acceptable.. email clearly says 2-4 days           10:15 AM, 01st Jan                   Ezzaldeen                   i am so sorry for that           10:15 AM, 01st Jan                     Drumming Wayfarer                    u can check - its is toy for child and he is crying now           10:15 AM, 01st Jan                   Ezzaldeen                   but as i can see in the system it will be in the store within 1-2 days           10:15 AM, 01st Jan                     Drumming Wayfarer                    please help me to get it today           10:15 AM, 01st Jan                     Drumming Wayfarer                    please           10:16 AM, 01st Jan                   Ezzaldeen                   We will forward your issue to our concern team and we will ask them to deliver it on priority. Once we will get any update we will get back to you.           10:16 AM, 01st Jan                     Drumming Wayfarer                    yesterday someone told me the same thing but nothing happened           10:16 AM, 01st Jan                   Ezzaldeen                   ok           10:16 AM, 01st Jan                     Drumming Wayfarer                    ??           10:16 AM, 01st Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           10:16 AM, 01st Jan                     Drumming Wayfarer                    sure           10:16 AM, 01st Jan                     Drumming Wayfarer                    appreciate your help           10:17 AM, 01st Jan                   Ezzaldeen                   as i can see in the system no one raise your issue           10:19 AM, 01st Jan                     Drumming Wayfarer                    please help           10:19 AM, 01st Jan                   Ezzaldeen                   sure i will raise and contact you vie email           10:20 AM, 01st Jan                     Drumming Wayfarer                    can u please raise it now whilst we are on chat. just for my satisfaction           10:20 AM, 01st Jan                   Ezzaldeen                   i will do           10:22 AM, 01st Jan                   Ezzaldeen                   take it as promise  and keep my name           10:22 AM, 01st Jan                     Drumming Wayfarer                    ok           10:22 AM, 01st Jan                     Drumming Wayfarer                    thanks very much - you are very kind           10:22 AM, 01st Jan                   Ezzaldeen                   you are most welcome           10:22 AM, 01st Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           10:24 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/381161