Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 07:19:58 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi o got my order but it is wrong           11:08 AM, 31st Dec                     User                    This what I ordered           11:09 AM, 31st Dec                     User                    This is what I got           11:09 AM, 31st Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:10 AM, 31st Dec                     User                    Did you get my messages above?           11:11 AM, 31st Dec                   Ezzaldeen                   we are so sorry for the inconvenience caused           11:11 AM, 31st Dec                     User                    I got the wrong backpack.           11:11 AM, 31st Dec                     User                    Can you please send me the correct one and pick this one up           11:11 AM, 31st Dec                   Ezzaldeen                   you can return the item and you will get a refund           11:12 AM, 31st Dec                     User                    I don’t want to miss on the sale of the item I bought           11:13 AM, 31st Dec                     User                    And don’t want to buy again.           11:13 AM, 31st Dec                   Ezzaldeen                   In the meantime, an exchange is not available at babyshop  You can return online purchases through the below three channels:

 

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:13 AM, 31st Dec                     User                             11:13 AM, 31st Dec                     User                    Here is my order number           11:13 AM, 31st Dec                     User                    it was not my mistake           11:14 AM, 31st Dec                     User                    please make an exception to make an exchange           11:14 AM, 31st Dec                     User                    And how do I know I will get the correct one this time           11:14 AM, 31st Dec                   Ezzaldeen                   we are so sorry  we can not as per babyshop policy           11:15 AM, 31st Dec                     User                    Baby shop made the mistake           11:15 AM, 31st Dec                     User                    not me           11:15 AM, 31st Dec                     User                    that should be in your policy           11:15 AM, 31st Dec                     User                    can you please contact a manager           11:15 AM, 31st Dec                     User                    and I am not sure you will send the correct one next time           11:16 AM, 31st Dec                   Ezzaldeen                   In the meantime, an exchange is not available at babyshop You can return online purchases through the below three channels:

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

·

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.           11:17 AM, 31st Dec                     User                    You are not understanding the problem           11:19 AM, 31st Dec                     User                    Goodbye           11:19 AM, 31st Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:19 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/378964