Subject: Ticket Assigned - Conversation with Friendly Notes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 06:16:15 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Friendly Notes Friendly Notes                    hi           09:33 AM, 31st Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:36 AM, 31st Dec                     Friendly Notes                    i got a mail now that my order is ready to collect           09:37 AM, 31st Dec                     Friendly Notes                    order number 9765793096           09:37 AM, 31st Dec                     Friendly Notes                    hello           09:39 AM, 31st Dec                   Ezzaldeen                   can you send image of the email           09:39 AM, 31st Dec                     Friendly Notes                             09:40 AM, 31st Dec                     Friendly Notes                    check it           09:40 AM, 31st Dec                     Friendly Notes                    hello           09:43 AM, 31st Dec                   Ezzaldeen                   this is a normal message           09:43 AM, 31st Dec                     Friendly Notes                    what do u mean by this           09:44 AM, 31st Dec                     Friendly Notes                    hello           09:45 AM, 31st Dec                     Friendly Notes                    what normal           09:45 AM, 31st Dec                   Ezzaldeen                   i mean this just information about click and collect how to do after you place an order           09:45 AM, 31st Dec                     Friendly Notes                    man its asking to collect it           09:46 AM, 31st Dec                     Friendly Notes                    how come you are saying it is normal           09:46 AM, 31st Dec                     Friendly Notes                    what exactly u mean ...is my order ready or           09:47 AM, 31st Dec                     Friendly Notes                    no           09:47 AM, 31st Dec                     Friendly Notes                    two conformation mail i got stating that           09:49 AM, 31st Dec                     Friendly Notes                    my order is ready           09:49 AM, 31st Dec                   Ezzaldeen                   your order is cancelled as the  payment vie your card failed           09:49 AM, 31st Dec                     Friendly Notes                    i have attached you the screen shot           09:49 AM, 31st Dec                     Friendly Notes                    still you saying the same thing           09:50 AM, 31st Dec                   Ezzaldeen                   i am not saying i am telling what is there in the system           09:51 AM, 31st Dec                     Friendly Notes                    then what about the two mail which i just got           09:52 AM, 31st Dec                     Friendly Notes                             09:53 AM, 31st Dec                     Friendly Notes                    just look at the timing of the screen shot           09:53 AM, 31st Dec                   Ezzaldeen                   it say the order was not successfully placed           09:54 AM, 31st Dec                   Ezzaldeen                   as  i told you           09:54 AM, 31st Dec                     Friendly Notes                    how come you guys send another mail           09:55 AM, 31st Dec                     Friendly Notes                    that the ready is ready           09:56 AM, 31st Dec                     Friendly Notes                    are you guy fraud           09:56 AM, 31st Dec                     Friendly Notes                    and i have talk to my bank as well they are saying the amount is not yet decline           09:57 AM, 31st Dec                     Friendly Notes                    what happen to you guys           09:58 AM, 31st Dec                   Ezzaldeen                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.

Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.

If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.

Do place a new order again with us so we will be able to confirm & deliver it you.           09:58 AM, 31st Dec                     Friendly Notes                    what is this then           09:59 AM, 31st Dec                   Ezzaldeen                   we are so sorry for the inconvenience  caused           09:59 AM, 31st Dec                     Friendly Notes                    how this easy you could some thing like this           10:00 AM, 31st Dec                     Friendly Notes                    not one but i got two mail with same content           10:01 AM, 31st Dec                     Friendly Notes                    i am totally confused now ...you saying the order is cancelled and bank executive is saying not yet the amount has been claimed from land mark grp           10:02 AM, 31st Dec                   Ezzaldeen                   please understand  as i can see one of the email is saying that the order was not placed           10:03 AM, 31st Dec                     Friendly Notes                    where it is mention as such           10:04 AM, 31st Dec                     Friendly Notes                    by 9.30 now           10:04 AM, 31st Dec                   Ezzaldeen                   kindly ask the bank for the any bank statement that the amount reach us and we will refund it           10:04 AM, 31st Dec                     Friendly Notes                    the order is ready its shows           10:04 AM, 31st Dec                   Ezzaldeen                   read the second  image you send           10:05 AM, 31st Dec                     Friendly Notes                    that is not my problem .....you told me ask why the cancelled ..and they said the fault is not from bank           10:06 AM, 31st Dec                   Ezzaldeen                   please understand your order has been cancelled as the payment failed           10:07 AM, 31st Dec                     Friendly Notes                    can you share any of your manager number           10:07 AM, 31st Dec                     Friendly Notes                    or any concern guy           10:07 AM, 31st Dec                     Friendly Notes                    hello           10:08 AM, 31st Dec                   Ezzaldeen                   i am sorry , i do not have           10:09 AM, 31st Dec                     Friendly Notes                    to whom shall i contact then           10:09 AM, 31st Dec                     Friendly Notes                    u ther           10:10 AM, 31st Dec                   Ezzaldeen                   contact the bank and ask them did the amount credited on our account if so  ask for  bank statement           10:11 AM, 31st Dec                     Friendly Notes                    that i did           10:11 AM, 31st Dec                     Friendly Notes                    that           10:11 AM, 31st Dec                     Friendly Notes                    can you tell me how to talk to your manager           10:12 AM, 31st Dec                   Ezzaldeen                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.

Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.

If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:14 AM, 31st Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           10:15 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/378861