Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 28 Dec 2019 05:56:15 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    sukran option online is not working           09:46 AM, 28th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:47 AM, 28th Dec                   Ezzaldeen                   You will first need to create a CentrepointStores.com account.
If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.

Here's how you can pay using your own Shukrans:

Log in to your account at CentrepointStores.com.
The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            09:47 AM, 28th Dec                     User                    i have done online shopping on splash           09:47 AM, 28th Dec                     User                    want to add points in sukran           09:47 AM, 28th Dec                     User                    sukran option has some error through splash website           09:48 AM, 28th Dec                   Ezzaldeen                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           09:48 AM, 28th Dec                     User                    i am unable to link the sukran account           09:49 AM, 28th Dec                     User                    error coming           09:49 AM, 28th Dec                     User                    saying we are unable to link account, try again after few minutes           09:50 AM, 28th Dec                   Ezzaldeen                   can you  please  share image of the error           09:50 AM, 28th Dec                     User                             09:51 AM, 28th Dec                     User                             09:53 AM, 28th Dec                   Ezzaldeen                   please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url)           09:54 AM, 28th Dec                     User                    can you not help from here?           09:54 AM, 28th Dec                     User                    i can provide you my sukran card information           09:55 AM, 28th Dec                   Ezzaldeen                   i am sorry i can not           09:55 AM, 28th Dec                   Ezzaldeen                   only shukran team can           09:55 AM, 28th Dec                     User                    okkie, thanks           09:55 AM, 28th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:55 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/372382