Subject: MONEY DEDUCTION
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Dec 2019 02:15:34 -0700 (MST)

Hi Team, 

In the below case customer contacted us claiming that there's SAR 259.20 deduction from Landmark Group on 06/11/19. But we have checked customer account on hybris and we are unable to find the same amount deduction for any orders. 

Customer also provided us the back statement for same (please refer the attachemnt). So we request you to check this concern and let us know. 

Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 27, 2019 2:23:52 PM 
Subject: MONEY DEDUCTION 

Hi seeta, 

Customer is reporting that money got deducted from her account and she has shared the bank statement to support that. She has already gotten in touch with her bank and they asked her to contact us. We checked and were unable to find any transaction equaling to that amount. 

Customer's email address: [email-masked](Guest account) 
Contact number: 0507571646/+966507571646 

Please look into this and advise. Thank you. 

Regards, 
Ezzaldeen