Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Dec 2019 11:01:12 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I am currently waiting for the response from my order yesterday. I did not received any confirmation. Credit was already deducted from my card           02:47 PM, 26th Dec                     User                    Can you pls give a confirmation whether the order was received or not? so i can call then bank.           02:48 PM, 26th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             02:56 PM, 26th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            02:56 PM, 26th Dec                   Ezzaldeen                   Kindly share your registered email id for further assistance.           02:56 PM, 26th Dec                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:56 PM, 26th Dec                     User                    [email-masked]           02:57 PM, 26th Dec                   Ezzaldeen                   please contact your banck           02:58 PM, 26th Dec                     User                    I did not receive an order number .after sending the OTP online i received a confirmation from the bank.But since the tab was closed by mistake, i did not have any confirmation           02:58 PM, 26th Dec                     User                    So does this mean that the order was not received?           02:59 PM, 26th Dec                   Ezzaldeen                   the order was cancelled as the payment failed           02:59 PM, 26th Dec                     User                    ok so i need to call the bank to return it. ty           03:00 PM, 26th Dec                   Ezzaldeen                   yes           03:00 PM, 26th Dec                     User                    thanks           03:00 PM, 26th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           03:00 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/369702