Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 17 Dec 2019 04:22:31 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           08:13 AM, 17th Dec                   Bot                   Hi again!           08:13 AM, 17th Dec                     User                    i have a big concern           08:13 AM, 17th Dec                     User                    complaint against the shop           08:13 AM, 17th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             08:13 AM, 17th Dec                     User                    hi           08:13 AM, 17th Dec                     User                    i purchased a product in qatar shop for 280 qar using my debit card           08:14 AM, 17th Dec                     User                    after which in the shop itself i realised the product was not suiting my requirement and the shopkeeper misguided me about the product.. he immdiately apoligised and i asked for cash refund but the shop ppl said..we will do online reversing only           08:15 AM, 17th Dec                     User                    they said it will happen within 5 working days           08:15 AM, 17th Dec                     User                    the date is 05-12-2019           08:15 AM, 17th Dec                     User                    today 17-12-2019           08:15 AM, 17th Dec                     User                    still my refund is not yet processed           08:15 AM, 17th Dec                     User                    this is big headache for me..           08:15 AM, 17th Dec                   Ezzaldeen                   we are so sorry for that           08:15 AM, 17th Dec                     User                    a mistake by your shop salesman resulted in me losing my money for no fault of mine           08:16 AM, 17th Dec                     User                    plus the cashier and other salesman in ur shop were very rude and arrogant attitude..           08:16 AM, 17th Dec                     User                    they are not picking up my calls also           08:16 AM, 17th Dec                   Ezzaldeen                   one moment please           08:16 AM, 17th Dec                     User                    please refund my amount of qar 210 as promised..           08:16 AM, 17th Dec                     User                    i can send u the refund note given by the shop to me           08:17 AM, 17th Dec                   Ezzaldeen                   please visit the store           08:17 AM, 17th Dec                     User                    why should i visit the store           08:17 AM, 17th Dec                     User                    its not my fault           08:17 AM, 17th Dec                   Ezzaldeen                   we are only online and not in qatar           08:17 AM, 17th Dec                     User                    i wont visit the store           08:17 AM, 17th Dec                     User                    yes you please raise this issue to your management           08:18 AM, 17th Dec                   Ezzaldeen                   we are not working in qatar at all           08:18 AM, 17th Dec                     User                    but ur management is same or not?           08:18 AM, 17th Dec                   Ezzaldeen                   we are only in uae and ksa           08:18 AM, 17th Dec                   Ezzaldeen                   no           08:18 AM, 17th Dec                     User                    what?           08:18 AM, 17th Dec                     User                    then what is babyshop in qatar?           08:18 AM, 17th Dec                     User                    same symbol           08:19 AM, 17th Dec                     User                    same goods           08:19 AM, 17th Dec                   Ezzaldeen                   they are different           08:19 AM, 17th Dec                     User                    what?           08:19 AM, 17th Dec                   Ezzaldeen                   please understand we are bot working in qatar           08:20 AM, 17th Dec                   Ezzaldeen                   we are only in UAE AND KSA           08:20 AM, 17th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           08:20 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/349349