Subject: Ticket Assigned - Conversation with Galloping Truck
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Dec 2019 10:22:49 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Truck Galloping  Truck                    You were claiming that tge return is within 30 days           01:46 PM, 16th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             01:46 PM, 16th Dec                   Ezzaldeen                   return within 14 days           01:46 PM, 16th Dec                     Galloping  Truck                    it was 30 days am sure           01:47 PM, 16th Dec                     Galloping  Truck                    now what to do with tge item           01:47 PM, 16th Dec                     Galloping  Truck                    i have just checked it last night and it is not ok           01:47 PM, 16th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            01:49 PM, 16th Dec                     Galloping  Truck                    7661926866           01:50 PM, 16th Dec                   Ezzaldeen                   11/26/19 10:50 AM   your order was delivered on this date           01:52 PM, 16th Dec                   Ezzaldeen                   we are so sorry we can not return           01:52 PM, 16th Dec                     Galloping  Truck                    But you were 30 days return           01:53 PM, 16th Dec                     Galloping  Truck                    Am not sure when you changed ur policy           01:53 PM, 16th Dec                     Galloping  Truck                    and this is a fault with the item           01:53 PM, 16th Dec                     Galloping  Truck                    not with the orde it self           01:53 PM, 16th Dec                   Ezzaldeen                   our policy only 14 days           01:54 PM, 16th Dec                     Galloping  Truck                    sure it was 30           01:55 PM, 16th Dec                     Galloping  Truck                    even it was written in the boxes           01:55 PM, 16th Dec                   Ezzaldeen                   you can check in the website           01:57 PM, 16th Dec                   Ezzaldeen                   it is only 14 days           01:58 PM, 16th Dec                     Galloping  Truck                    now alwhat to di with it           01:58 PM, 16th Dec                     Galloping  Truck                    am sure it wad 30           01:58 PM, 16th Dec                     Galloping  Truck                    if ur new you can ask the company           01:58 PM, 16th Dec                   Ezzaldeen                   we can not do any thing from our end           01:58 PM, 16th Dec                     Galloping  Truck                    whom I can speak to           01:59 PM, 16th Dec                     Galloping  Truck                    Give me the manager contact           02:01 PM, 16th Dec                   Ezzaldeen                   i am so sorry but we are unable to provide you with manager  contact details but can arrange a call  back           02:06 PM, 16th Dec                     Galloping  Truck                    Ok arrange a call back for me           02:07 PM, 16th Dec                     Galloping  Truck                    36593689           02:07 PM, 16th Dec                     Galloping  Truck                    this is my mobile number           02:07 PM, 16th Dec                   Ezzaldeen                   suitable time           02:10 PM, 16th Dec                     Galloping  Truck                    Any time today           02:15 PM, 16th Dec                   Ezzaldeen                   ok           02:15 PM, 16th Dec                   Ezzaldeen                   you will get a call           02:22 PM, 16th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           02:22 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/347579