Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 13:33:06 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           05:06 PM, 15th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             05:07 PM, 15th Dec                     User                    can u check complaints history of my order number 6452559701           05:07 PM, 15th Dec                   Ezzaldeen                   you receive wrong item           05:09 PM, 15th Dec                     User                    YEAH           05:09 PM, 15th Dec                   Ezzaldeen                   or damage  item           05:09 PM, 15th Dec                     User                    did u read my history of complaints?           05:09 PM, 15th Dec                   Ezzaldeen                   you can simply return it to store           05:09 PM, 15th Dec                   Ezzaldeen                   not all           05:10 PM, 15th Dec                     User                    I placed an order # 6452559701 for Three ladies shoes but I received actually TWO BELTS for pent. I have submitted complaints many times and I was given assurance that no problem we will receive these items back. But three  times your courier guy has come to my home and each time he refused to receive these items. He says that I will only receive those THREE ladies shoes as per my system there are no BELTS. I told him that already told to Landmark that I received TWO BELTS instead of THREE ladies shoes, but he refused to receive my return.           05:10 PM, 15th Dec                     User                    how can i return to store? already more than one month has been passed and landmark sent courier guy 4 times to collect wrong items but each time courier guy refused to accept the return           05:11 PM, 15th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           05:12 PM, 15th Dec                     User                    ok           05:12 PM, 15th Dec                   Ezzaldeen                   there is no return request in the system           05:13 PM, 15th Dec                     User                    hahaha           05:13 PM, 15th Dec                     User                    this is very old case           05:13 PM, 15th Dec                     User                    and minimum 50 complaints for the same issue           05:14 PM, 15th Dec                     User                    please read it           05:14 PM, 15th Dec                     User                    I placed an order # 6452559701 for Three ladies shoes but I received actually TWO BELTS for pent. I have submitted complaints many times and I was given assurance that no problem we will receive these items back. But three  times your courier guy has come to my home and each time he refused to receive these items. He says that I will only receive those THREE ladies shoes as per my system there are no BELTS. I told him that already told to Landmark that I received TWO BELTS instead of THREE ladies shoes, but he refused to receive my return.           05:14 PM, 15th Dec                   Ezzaldeen                   Nov 20, 2019           05:14 PM, 15th Dec                   Ezzaldeen                   it was placed on that date           05:15 PM, 15th Dec                     User                    yeah           05:15 PM, 15th Dec                     User                    and since then i tried my best to return the items which were not ordered by me but you say that there is no return request           05:15 PM, 15th Dec                   Ezzaldeen                   and collected from the store in  11/24/19 10:00 AM           05:15 PM, 15th Dec                     User                    4 times courier guy came and refused to accept the items           05:15 PM, 15th Dec                     User                    courier guy says that i need those items which are showing in system but how can i return those items i received wrong items           05:16 PM, 15th Dec                     User                    courier guy needs written email from landmark for olllecting these items           05:16 PM, 15th Dec                   Ezzaldeen                   we are so sorry for the inconvenience           05:20 PM, 15th Dec                     User                    ok           05:21 PM, 15th Dec                   Ezzaldeen                   i will contact the relevant team to send a courier to collect the wrong item           05:21 PM, 15th Dec                     User                    ok           05:21 PM, 15th Dec                   Ezzaldeen                   Is there anything else I can help you with?            05:28 PM, 15th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           05:32 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/345607