Subject: Ticket Assigned - Conversation with Gliding Globe
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 09:35:25 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gliding Globe Gliding Globe                    Ho           01:17 PM, 15th Dec                     Gliding Globe                    anyone is there           01:17 PM, 15th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             01:17 PM, 15th Dec                     Gliding Globe                    i had one order which was pending for pickup i am outside of country today i received message of refunf and return           01:18 PM, 15th Dec                     Gliding Globe                    i didnt asked for it           01:18 PM, 15th Dec                     Gliding Globe                    How come it gets auto returned           01:18 PM, 15th Dec                     Gliding Globe                             01:18 PM, 15th Dec                     Gliding Globe                    already i went to store for pickup but that time the order was not ready           01:19 PM, 15th Dec                     Gliding Globe                    I need this pacel           01:19 PM, 15th Dec                     Gliding Globe                    Are u there?           01:20 PM, 15th Dec                     Gliding Globe                    Neither your policies are clearly mentioned while orderingg           01:20 PM, 15th Dec                     Gliding Globe                    ??           01:21 PM, 15th Dec                     Gliding Globe                    I even though asked for delivery but thats also not in ur policy           01:22 PM, 15th Dec                     Gliding Globe                    Helloo???           01:23 PM, 15th Dec                     Gliding Globe                    are u there           01:23 PM, 15th Dec                   Ezzaldeen                   i am so sorry for late reply           01:23 PM, 15th Dec                     Gliding Globe                    Yes plz           01:24 PM, 15th Dec                   Ezzaldeen                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.

The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 4-15 days.             01:24 PM, 15th Dec                     Gliding Globe                    great           01:24 PM, 15th Dec                     Gliding Globe                    Your policies are not clearly mentioned while ordering           01:25 PM, 15th Dec                     Gliding Globe                    anyways thanks           01:25 PM, 15th Dec                   Ezzaldeen                   we are so sorry for that           01:26 PM, 15th Dec                     Gliding Globe                    i already the day after i ordered but it was not there i was traveling what is the use of choosing click and collect if the order takes 3 4days to get ready           01:26 PM, 15th Dec                     Gliding Globe                    Wont its better to get the home delivery then           01:27 PM, 15th Dec                     Gliding Globe                    thanks           01:27 PM, 15th Dec                   Ezzaldeen                   we are sorry for that           01:28 PM, 15th Dec                     Gliding Globe                    Also i have requested for crib matress the customer sercice told tgat they will email me           01:28 PM, 15th Dec                     Gliding Globe                    i didnt received any email           01:28 PM, 15th Dec                     Gliding Globe                    i bought junior capri crib from babyshop           01:28 PM, 15th Dec                     Gliding Globe                    now i am unable to get the mattress of it           01:29 PM, 15th Dec                   Ezzaldeen                   the email will be sent to you once they get a response from  concern party           01:30 PM, 15th Dec                     Gliding Globe                    When they will get it           01:31 PM, 15th Dec                     Gliding Globe                    its been a week now i guess           01:31 PM, 15th Dec                   Ezzaldeen                   once they get           01:31 PM, 15th Dec                     Gliding Globe                    my due date is end of this month           01:31 PM, 15th Dec                     Gliding Globe                    can check it when they will get           01:32 PM, 15th Dec                     Gliding Globe                    How many months they wil take           01:32 PM, 15th Dec                   Ezzaldeen                   we are so sorry           01:34 PM, 15th Dec                   Ezzaldeen                   Is there anything else I can help you with?            01:34 PM, 15th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           01:35 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/345001