Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 07:39:12 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Dear Sir, Some items of my order  6454654463 were cancelled by centerpoint. However I have not received  the refund up till now. Usman           11:15 AM, 15th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:17 AM, 15th Dec                     User                    Some items of my order
6454654463 were cancelled by centerpoint. However I have not received  the refund up till now.           11:17 AM, 15th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:18 AM, 15th Dec                     User                    pk           11:18 AM, 15th Dec                     User                    ok           11:18 AM, 15th Dec                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:26 AM, 15th Dec                     User                    yes           11:26 AM, 15th Dec                     User                    i am still here           11:26 AM, 15th Dec                     User                    did you get information about the refund           11:27 AM, 15th Dec                   Ezzaldeen                   we will raise your issue to the concern party           11:28 AM, 15th Dec                     User                    who is the concerned party ? and when can I expect a response from them ?           11:29 AM, 15th Dec                   Ezzaldeen                   you will be contacted vie email           11:31 AM, 15th Dec                     User                    any idea how many days it will take ?           11:32 AM, 15th Dec                   Ezzaldeen                   we do not know           11:38 AM, 15th Dec                   Ezzaldeen                   once they will reply we will inform you           11:38 AM, 15th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:38 AM, 15th Dec                     User                    thank you           11:38 AM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/344721