Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Dec 2019 05:37:28 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           09:30 AM, 13th Dec                   Bot                   Hi again!           09:30 AM, 13th Dec                     User                    i want to change my last order           09:31 AM, 13th Dec                     User                    if i cancel the order how long until i receive the money back?           09:32 AM, 13th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:33 AM, 13th Dec                     User                    hi           09:33 AM, 13th Dec                   Ezzaldeen                   it take from 4-15 days           09:33 AM, 13th Dec                     User                    can i only change the order without cancelling it?           09:33 AM, 13th Dec                     User                    replace the item           09:34 AM, 13th Dec                   Ezzaldeen                   we can not edit the order           09:34 AM, 13th Dec                   Ezzaldeen                   but you can return the item           09:34 AM, 13th Dec                     User                    how can i return it           09:34 AM, 13th Dec                   Ezzaldeen                   after collection you can return to store or online           09:35 AM, 13th Dec                     User                    any store?           09:35 AM, 13th Dec                   Ezzaldeen                   any store           09:35 AM, 13th Dec                     User                    how can i return online?           09:36 AM, 13th Dec                   Ezzaldeen                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:36 AM, 13th Dec                     User                    okay thanks           09:36 AM, 13th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:37 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/340158