Subject: Ticket Assigned - Conversation with Sliding Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 18:47:14 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sliding Juice Sliding Juice                    HI, 

                Any updates regarding my cancellation and refund request for the order number: 9762877048? 
It’s been how many days and still got no updates from your side.
Would you mind to work on it? This is unacceptable.           10:24 PM, 10th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:26 PM, 10th Dec                     Sliding Juice                    HI, 

                Any updates regarding my cancellation and refund request for the order number: 9762877048? 
It’s been how many days and still got no updates from your side.
Would you mind to work on it? This is unacceptable.           10:26 PM, 10th Dec                   Ezzaldeen                   it will take from 4-15 days           10:28 PM, 10th Dec                     Sliding Juice                    my wife just had her cancellation the other day and she got a message that her refund was in process.           10:29 PM, 10th Dec                     Sliding Juice                    I cancelled last december 1 but until now even a single notification I did not receive           10:29 PM, 10th Dec                     Sliding Juice                    no any updates even from your website.           10:31 PM, 10th Dec                     Sliding Juice                    but for my wife she had an update immediately.           10:31 PM, 10th Dec                   Ezzaldeen                   your order is in its way to us           10:34 PM, 10th Dec                     Sliding Juice                    my dear my order was cancelled since last week and I talked to the courier that they already cancelled the order. I dont know from where you got that the items are still on its way to you since december 4           10:35 PM, 10th Dec                     Sliding Juice                    I made a new order and it was delivered on 8th of december.           10:36 PM, 10th Dec                     Sliding Juice                    it's very strange to tell me that the cancelled items are still on it's way to your warehouse.           10:37 PM, 10th Dec                   Ezzaldeen                   your order  was with the shiping company           10:38 PM, 10th Dec                     Sliding Juice                    oh c'mon. Mr./Ms Ezzaldeen. the items were cancelled as per the courier and it's returned to your warehouse           10:39 PM, 10th Dec                   Ezzaldeen                   it has not reached warehouse           10:41 PM, 10th Dec                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           10:43 PM, 10th Dec                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:43 PM, 10th Dec                     Sliding Juice                    nice one           10:44 PM, 10th Dec                   Ezzaldeen                   wait for 4-15 days           10:45 PM, 10th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           10:46 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/334160