Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 17:11:59 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:52 PM, 10th Dec                   Bot                   Hi again!           08:52 PM, 10th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             08:52 PM, 10th Dec                     User                    Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).  
  This is your policy,why should I return and purchase the New product if it’s your mistake not mine           08:53 PM, 10th Dec                     User                    i already paid the money and I want the item which I choose and u sending me wrong item           08:54 PM, 10th Dec                     User                    Why I should wait for 2 weeks refund           08:54 PM, 10th Dec                   Ezzaldeen                   which brand           08:55 PM, 10th Dec                     User                             08:56 PM, 10th Dec                     User                    This is 1 order           08:56 PM, 10th Dec                   Ezzaldeen                   that is the procedure for refund           08:56 PM, 10th Dec                     User                             08:56 PM, 10th Dec                     User                    Why           08:56 PM, 10th Dec                     User                    It’s not my fault           08:56 PM, 10th Dec                   Ezzaldeen                   it is the company policy           08:57 PM, 10th Dec                   Ezzaldeen                   it take from 4-15 days           08:57 PM, 10th Dec                     User                             08:58 PM, 10th Dec                     User                    This is the order details           08:58 PM, 10th Dec                     User                    why u sending totally different item           08:58 PM, 10th Dec                     User                    i see the color is not matching           08:58 PM, 10th Dec                     User                    you           08:58 PM, 10th Dec                   Ezzaldeen                   which brand           08:59 PM, 10th Dec                   Ezzaldeen                   lifestyle           08:59 PM, 10th Dec                     User                    Lovi           08:59 PM, 10th Dec                     User                    babyshop           08:59 PM, 10th Dec                   Ezzaldeen                   how do you pay           08:59 PM, 10th Dec                     User                    By card           08:59 PM, 10th Dec                     User                    it was prepaid orders           09:00 PM, 10th Dec                     User                    provide for me please the sales manager email or someone from higher position please           09:00 PM, 10th Dec                   Ezzaldeen                   you will get your refund to your cards           09:00 PM, 10th Dec                   Ezzaldeen                   it will take from 4-15 days           09:00 PM, 10th Dec                     User                    It should be the mistake from the staff and delivery, not from my side           09:01 PM, 10th Dec                     User                    im not satisfied with that           09:01 PM, 10th Dec                   Ezzaldeen                   it is a company policy           09:01 PM, 10th Dec                   Ezzaldeen                   no one can change it           09:01 PM, 10th Dec                     User                    it’s a company policy if I made mistake           09:01 PM, 10th Dec                     User                    and I want to change it           09:02 PM, 10th Dec                     User                    but it’s not me           09:02 PM, 10th Dec                     User                    and I was placing and order which I want and I need           09:02 PM, 10th Dec                     User                    but from your side the person who was preparing the order is not paying attention           09:03 PM, 10th Dec                     User                    So why I’m the one who should wait for all of this           09:03 PM, 10th Dec                   Ezzaldeen                   we are sorry we can not do anything           09:09 PM, 10th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:11 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/333858