Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 23:09:58 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I ask about my items..I ordered buy one get one free...how comes the shoes only one...and the bag also buy 1 get 1 but the bag become 3..my ordered 1 shoes lee cooper (black)buy 1 get 1 free           02:36 AM, 10th Dec                     User                    And the shoes only 1 pair..i supposed pay 195sr one shoes           02:36 AM, 10th Dec                     User                    The bag 85sr           02:36 AM, 10th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             02:37 AM, 10th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            02:37 AM, 10th Dec                     User                    Okay           02:37 AM, 10th Dec                     User                    LM6455985664           02:39 AM, 10th Dec                   Ezzaldeen                   this is tracking no           02:40 AM, 10th Dec                   Ezzaldeen                   order no starts with 6           02:40 AM, 10th Dec                     User                    The problem I have no receipt           02:41 AM, 10th Dec                   Ezzaldeen                   Kindly share your registered email id for further assistance.           02:41 AM, 10th Dec                     User                    [email-masked]           02:42 AM, 10th Dec                   Ezzaldeen                   Skechers Slip-On Shoes with Hook and Loop Closure    you put only one in the basket           02:47 AM, 10th Dec                     User                    Yes           02:47 AM, 10th Dec                     User                    Bit the Lee cooper buy 1 get 1 free           02:47 AM, 10th Dec                     User                    Only one           02:48 AM, 10th Dec                   Ezzaldeen                      Here's how to make your offers:
Buy 1 Get 1: With this offer you can buy 2 products for the price of one. Add two products from the offer to your cart and the lowest product price will not be calculated.
Buy 2 Get 1: With this offer you can buy 3 products at the price of two products. Add 3 items from the offer to the cart and the lowest product price will not be calculated.
Please ensure that all products you have added to the cart are subject to offer.           02:50 AM, 10th Dec                     User                    Yes I have 1 pair of sketcher 195(buy 1 get 1 free)1 pair of Lee cooper (1 buy get 1 free)1 bag 85sr(buy 1 get 1 free) how comes I pay 386sr?too much           02:54 AM, 10th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           03:00 AM, 10th Dec                   Ezzaldeen                   As I can check the total value of the order was SAR 382. These are the items that you ordered:
159422066 - - Skechers Slip-On Shoes with Hook and Loop Closure - SAR 106.23161334267 - - Printed Handbag with Magnetic Button Closure * 3 - SAR 177.60161639123 - - Lee Cooper Animal Print Low Top Lace Up Sneakers - SAR 81.17Cash On delivery Charges: SAR 17Total Value of Order: SAR 382           03:02 AM, 10th Dec                   Ezzaldeen                   159422066 - - Skechers Slip-On Shoes with Hook and Loop Closure and 161639123 - - Lee Cooper Animal Print Low Top Lace Up Sneakers was under Buy 1 Get 1. Value of one item was SAR 195 and the other was SAR 149. You were charged SAR 187.4 for these items due to Buy 1 Get 1.           03:04 AM, 10th Dec                   Ezzaldeen                   Do you mean to say that you paid SAR 386, which is SAR 4 extra than the original value of the order?           03:05 AM, 10th Dec                   Ezzaldeen                   159422066 - - Skechers Slip-On Shoes with Hook and Loop Closure - SAR 106.23**
161334267 - - Printed Handbag with Magnetic Button Closure * 3 - SAR 177.60**
161639123 - - Lee Cooper Animal Print Low Top Lace Up Sneakers - SAR 81.17**
Cash On delivery Charges: SAR 17**
Total Value of Order: SAR 382**           03:09 AM, 10th Dec                   Ezzaldeen                   Sorry for the typing error.           03:09 AM, 10th Dec                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           03:09 AM, 10th Dec                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:09 AM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/331093