Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 18:40:39 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I just received my package today but the item was already broken.           10:29 PM, 09th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:30 PM, 09th Dec                   Ezzaldeen                   you can return it           10:30 PM, 09th Dec                   Ezzaldeen                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.

 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
 
You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           10:31 PM, 09th Dec                     User                    The item I received was already damaged           10:31 PM, 09th Dec                   Ezzaldeen                   no issue           10:34 PM, 09th Dec                   Ezzaldeen                   can you send a pic of it           10:35 PM, 09th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           10:40 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/330564