Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Dec 2019 20:37:46 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I would like to follow up regarding my return request status, till now no one is getting in touch with me.           12:13 AM, 09th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             12:13 AM, 09th Dec                     User                    I want to know the status of my return request           12:15 AM, 09th Dec                     User                    as no one is contacting me with regards to the scheduled pick up           12:15 AM, 09th Dec                     User                    I want to return 2 of the items I ordered, and have it exchange into a smaller size.           12:17 AM, 09th Dec                   Ezzaldeen                   Kindly share your registered email id for further assistance.           12:17 AM, 09th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            12:17 AM, 09th Dec                     User                    [email-masked]           12:17 AM, 09th Dec                     User                    *sorry typo           12:17 AM, 09th Dec                     User                    [email-masked]           12:17 AM, 09th Dec                   Ezzaldeen                   at max there is no exchange only return           12:17 AM, 09th Dec                     User                    here's the order details.           12:19 AM, 09th Dec                     User                             12:19 AM, 09th Dec                   Ezzaldeen                   you can return  the items to store           12:20 AM, 09th Dec                     User                    if there's no exchange in size, then maybe would it be fine to have it refunded and i will just place a new order with a smaller size.           12:20 AM, 09th Dec                   Ezzaldeen                   order no start with 6           12:20 AM, 09th Dec                     User                    why in store?           12:20 AM, 09th Dec                   Ezzaldeen                   as it is the simple one           12:20 AM, 09th Dec                   Ezzaldeen                   how do you pay           12:21 AM, 09th Dec                     User                    i ordered it online and it says in your policy that i can return items and a courier will get in touch with me for scheduling pick up           12:21 AM, 09th Dec                     User                    i pay by cash           12:21 AM, 09th Dec                     User                    you're not helping me.           12:21 AM, 09th Dec                   Ezzaldeen                   go to stor return the old one get cass and make a new purchase from the store           12:22 AM, 09th Dec                   Ezzaldeen                   yes           12:22 AM, 09th Dec                   Ezzaldeen                   raise a return request           12:22 AM, 09th Dec                     User                    i can't, i am currently on strict bedrest that's why i only do online shopping since this would be the least option i can do on my end           12:23 AM, 09th Dec                   Ezzaldeen                   and they will come and collect and the refund will be sent to your account on our website  withn 4 -15 days           12:23 AM, 09th Dec                     User                    i already do raise a return request since last week and no one is getting in touch with me or even updating me with my request, your number is useless i can't get in touch with you guys.           12:24 AM, 09th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            12:24 AM, 09th Dec                     User                    this is the first time i ordered online with you and this will i get. that's ridiculous why then offer a return request and an online shopping if you cannot comply with your customers requests..           12:25 AM, 09th Dec                     User                    i already share the order id above           12:26 AM, 09th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            12:26 AM, 09th Dec                   Ezzaldeen                   you shard the tracking no of shipment company           12:27 AM, 09th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            12:27 AM, 09th Dec                     User                             12:27 AM, 09th Dec                     User                    order #9762619982           12:28 AM, 09th Dec                   Ezzaldeen                   aramex is coming to collect it           12:30 AM, 09th Dec                     User                    when           12:30 AM, 09th Dec                   Ezzaldeen                   within 2-3 days           12:32 AM, 09th Dec                     User                    okay then, please provide any ticket number or reference number for this           12:32 AM, 09th Dec                   Ezzaldeen                   We sincerely apologize however, we do not have a ticket number or a reference number for the same however, the tracking number for your return is 45489222682 and you can track the progress of your return here: https://www.aramex.com/track/shipment-details?q=c2hpcG1lbnRJZD02NjQ4NjU2MjUmcHJvZHVjdEdyb3VwPURPTSY%3d-tvC6GjQNae0%3d           12:35 AM, 09th Dec                     User                    okay thanks           12:36 AM, 09th Dec                   Ezzaldeen                   you are most welcome           12:37 AM, 09th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           12:37 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/327238