Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Dec 2019 20:40:33 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good day. I have ordered online on December 5, 2019 at 9:46AM and the item was delivered today, 7th of December however, there is a discrepancy with my order. The item was           12:24 AM, 08th Dec                     User                    The item is in buy 1 get 1 promotion and I only received 1 bag           12:24 AM, 08th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             12:26 AM, 08th Dec                     User                    Here is the order details: Order Number: 9763349651 Courier Tracking Number: FP1205000223 ITEM: Missy Floral Embellished Backpack with flap on buy 1 get 1 promo           12:26 AM, 08th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           12:28 AM, 08th Dec                     User                    Ezzaldeen I need your assistance to look into this order please.           12:28 AM, 08th Dec                     User                    Sure. Please take your time           12:28 AM, 08th Dec                   Ezzaldeen                   as per the system information it is only one item           12:29 AM, 08th Dec                     User                    How does the buy 1 get 1 work then?           12:29 AM, 08th Dec                     User                             12:29 AM, 08th Dec                   Ezzaldeen                   you drop 2 item in the basket           12:30 AM, 08th Dec                   Ezzaldeen                    Buy 1 Get 1: With this offer you can buy 2 products for the price of one. Add two products from the offer to your cart and the lowest product price will not be calculated.  Buy 2 Get 1: With this offer you can buy 3 products at the price of two products. Add 3 items from the offer to the cart and the lowest product price will not be calculated.
Please ensure that all products you have added to the cart are subject to offer.           12:31 AM, 08th Dec                     User                    Since I only put 1 and I already received it, can i still get the other one. There is no detailed instruction in the app how to place the order for buy 1 get 1 free. Been searching for it and I end up placing the order hoping that it is already 2 items since the one I added to cart is on buy 1 get 1 promo           12:35 AM, 08th Dec                   Ezzaldeen                   we are so sorry for that you do not get the offer           12:36 AM, 08th Dec                   Ezzaldeen                   these instructions are  there in ourwebsite           12:37 AM, 08th Dec                     User                    That is sad. If only I knew that i have to drop 2 items then I could have done that. It is an easy instruction to follow if there is a detailed instruction that the customer can see when placing an order with promotion           12:38 AM, 08th Dec                   Ezzaldeen                   these instructions are there in our website           12:39 AM, 08th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           12:40 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/323514