Subject: Ticket Assigned - Conversation with Gliding Horse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Dec 2019 17:52:11 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gliding Horse Gliding Horse                    I spoke with your customer support staff. I ask him set my bank accout details for to           09:06 PM, 05th Dec                     Gliding Horse                    For receive my refund           09:07 PM, 05th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:08 PM, 05th Dec                     Gliding Horse                    He told me i will receive mail to setup bank details. Unfortunately i did not receive any email           09:08 PM, 05th Dec                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            09:08 PM, 05th Dec                     Gliding Horse                    9762767011           09:09 PM, 05th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           09:16 PM, 05th Dec                   Ezzaldeen                   it will go to your credit on our website           09:19 PM, 05th Dec                   Ezzaldeen                   you paid cash           09:20 PM, 05th Dec                   Ezzaldeen                   if you want cash return to store           09:21 PM, 05th Dec                     Gliding Horse                    Possible to refund to my bank account?           09:23 PM, 05th Dec                   Ezzaldeen                   no           09:25 PM, 05th Dec                   Ezzaldeen                   it is not possible           09:25 PM, 05th Dec                     Gliding Horse                    When i spoke with your customer support staff, he told possible and he said i will receive email to set my bank details           09:27 PM, 05th Dec                     Gliding Horse                    But i didn't receive any email           09:27 PM, 05th Dec                   Ezzaldeen                   who told you that           09:30 PM, 05th Dec                     Gliding Horse                    I forgot his name           09:30 PM, 05th Dec                     Gliding Horse                    I received wrong size           09:31 PM, 05th Dec                     Gliding Horse                    I cancelled order samd day, its mean five days ago           09:31 PM, 05th Dec                     Gliding Horse                    Untill now i didn't get any call from your courier people           09:32 PM, 05th Dec                     Gliding Horse                    Every day iam chatting or calling with you guys           09:32 PM, 05th Dec                     Gliding Horse                    Everybody take me to different way to solve this issue           09:34 PM, 05th Dec                   Ezzaldeen                   hello           09:38 PM, 05th Dec                     Gliding Horse                    Hi           09:38 PM, 05th Dec                   Ezzaldeen                   it is better to return to store and collect cash           09:38 PM, 05th Dec                   Ezzaldeen                   from store           09:38 PM, 05th Dec                     Gliding Horse                    I didn't get any invoicd during the delivery. Then how i will return to store           09:41 PM, 05th Dec                   Ezzaldeen                   with order no           09:43 PM, 05th Dec                     Gliding Horse                    Om           09:43 PM, 05th Dec                     Gliding Horse                    Ok           09:44 PM, 05th Dec                   Ezzaldeen                   wait           09:44 PM, 05th Dec                   Ezzaldeen                   i will delete the return request           09:45 PM, 05th Dec                     Gliding Horse                    Better your courier collect the goods from me. Then refund to my shoemart account           09:45 PM, 05th Dec                   Ezzaldeen                   then you can go to the store           09:45 PM, 05th Dec                   Ezzaldeen                   ok           09:45 PM, 05th Dec                   Ezzaldeen                   aramex are coming           09:45 PM, 05th Dec                     Gliding Horse                    Don't delete return request           09:45 PM, 05th Dec                     Gliding Horse                    Because your store far from me           09:46 PM, 05th Dec                     Gliding Horse                    Pls update refund status to my shoemart account           09:46 PM, 05th Dec                   Ezzaldeen                   ok           09:47 PM, 05th Dec                     Gliding Horse                    Before i received this below msg           09:47 PM, 05th Dec                     Gliding Horse                    Dear Customer, We have sent an email with a link to your registered email address to update the bank account details. Kindly update the details to expedite the refund against your order 9762767011.           09:47 PM, 05th Dec                   Ezzaldeen                   it will be initiated once the item reached our warehouse           09:47 PM, 05th Dec                     Gliding Horse                    But i didn't receive any mail           09:48 PM, 05th Dec                     Gliding Horse                    So pls put my refund in shoemart account. I will use this for my next purchase           09:49 PM, 05th Dec                   Ezzaldeen                   ok           09:50 PM, 05th Dec                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:50 PM, 05th Dec                     Gliding Horse                    Ok           09:50 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/317461