Subject: Ticket Assigned - Conversation with izhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 20:13:45 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with izhar izhar                    Bot:  Hi again! Bot:  Please enter your name Customer:  izhar Bot:  Hi Izhar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:13 PM, 12th Nov                   Syed                   Hi Izhar, Thanks for coming to chat. I'm Syed, How may I help you?           11:45 PM, 12th Nov                   Syed                   please let me know how we can assist you better           11:45 PM, 12th Nov                     izhar                    Hello Syed, I have an old issue and I am not happy with the response i am getting, i hope you will solve the issue           11:46 PM, 12th Nov                     izhar                    Hello, I have ordered on 23rd September, Recieved 26th September, 2 items were missing, I complained and got refund for 1 item, but 2nd item problem is still mot solved. Order # is 6226701786 and missing item is Juniors Devon Foldable Travel Cot (229 SAR). I complained, emailed and call soo many times and everytime get same response that your issue will be solved soon. I am very irritated now and tired of explaining every time same thing. I dont want that item now I just want refund for it.           11:46 PM, 12th Nov                   Syed                   We're sorry for the inconvenience,            11:47 PM, 12th Nov                   Syed                   please share the order ID so we can assist you better           11:47 PM, 12th Nov                   Syed                   if you have any complaint number           11:47 PM, 12th Nov                     izhar                    6226701785           11:47 PM, 12th Nov                   Syed                   please share with su           11:47 PM, 12th Nov                     izhar                    Complaint Number is 1529166           11:48 PM, 12th Nov                     izhar                    Every week I get same email that we expedite the process and it will be solved soon, now its more than 1.5 months. I Bought that item from somewhere else and now I just want a refund           11:50 PM, 12th Nov                   Syed                   please give me few minutes I will check the issue           11:50 PM, 12th Nov                     izhar                    Ok           11:51 PM, 12th Nov                   Syed                   dear Izhar           11:55 PM, 12th Nov                     izhar                    Yes           11:55 PM, 12th Nov                   Syed                   as I checked your request has been raised to the relevant team           11:56 PM, 12th Nov                   Syed                   for approve the refund of the missing item           11:56 PM, 12th Nov                   Syed                   please give me some more time           11:56 PM, 12th Nov                     izhar                    Yes syed you know i get same reply that it has been raised to concern team, but why concerned team is taking soo long time           11:58 PM, 12th Nov                   Syed                   and i will notify to your to the agent that is working on you issue to close this case as soon as possible           11:58 PM, 12th Nov                     izhar                    Ok I believe that you will help me to solve this issue           12:00 AM, 13th Nov                   Syed                   Thank for understanding           12:08 AM, 13th Nov                   Syed                   we will try to close this case as soon as possible           12:08 AM, 13th Nov                     izhar                    Ok           12:08 AM, 13th Nov                   Syed                   Is there anything else I can help you with?            12:11 AM, 13th Nov                     izhar                    Only this issue           12:12 AM, 13th Nov                   Syed                   Thanks for getting touch with us           12:12 AM, 13th Nov                     izhar                    ?           12:13 AM, 13th Nov                   Syed                   now I'm going to close this chat and will notify to the related agent           12:13 AM, 13th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:13 AM, 13th Nov                     izhar                    Ok           12:13 AM, 13th Nov                     izhar                    Thanx           12:13 AM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1683607