Subject: Ticket Assigned - Conversation with sahar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 18:54:51 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  sahar sahar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sahar Bot:  Hi Sahar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564835395            10:07 PM, 12th Nov                     sahar                    ??           10:11 PM, 12th Nov                   Syed                   Hi Sahar, Thanks for coming to chat. I'm Syed, How may I help you?           10:21 PM, 12th Nov                   Syed                   please let me know how we can assist you           10:24 PM, 12th Nov                     sahar                    I cant order           10:28 PM, 12th Nov                     sahar                    When i put my credit card           10:29 PM, 12th Nov                   Syed                   please share the screenshot of the error           10:29 PM, 12th Nov                     sahar                    Okay           10:30 PM, 12th Nov                     sahar                    Did you see?           10:32 PM, 12th Nov                     sahar                    Hello?           10:33 PM, 12th Nov                     sahar                    Sorry , something’s gone wrong please try again or use a different payment           10:34 PM, 12th Nov                   Syed                   did not get any thing from your end           10:34 PM, 12th Nov                     sahar                    And when i put my number i can’t receive the cod !!           10:35 PM, 12th Nov                     sahar                    I screen the chat i send it to you           10:35 PM, 12th Nov                   Syed                   Dear Sahar           10:37 PM, 12th Nov                   Syed                   As I can see           10:37 PM, 12th Nov                   Syed                   there is not any screenshot provided from your end           10:37 PM, 12th Nov                   Syed                   please retry once           10:37 PM, 12th Nov                     sahar                    I swear i send it to you           10:38 PM, 12th Nov                     sahar                    And it says in the screenshot (Sorry , something’s gone wrong please try again or use a different payment)           10:38 PM, 12th Nov                   Syed                   dear customer as i checked it's not from our end           10:39 PM, 12th Nov                   Syed                   please retry with different payment method           10:39 PM, 12th Nov                     sahar                    you mean the end of the number ?           10:40 PM, 12th Nov                   Syed                   maybe it was from payment getway           10:44 PM, 12th Nov                   Syed                   if you face any issue while adding the items in cart and checking out please contact us with screenshot           10:44 PM, 12th Nov                     sahar                    Is there someone who can talk arabic?           10:47 PM, 12th Nov                   Syed                   نعم يمكنك           10:48 PM, 12th Nov                   Syed                   المرسالة في العربية           10:48 PM, 12th Nov                     sahar                    اوكي انا لقد رسلت الصورة           10:48 PM, 12th Nov                   Syed                   عزيزي سحر           10:49 PM, 12th Nov                     sahar                    نعم ؟           10:49 PM, 12th Nov                   Syed                   لم نجد اي صورة من قبلك           10:49 PM, 12th Nov                   Syed                   الرجاء تزويدنا مرة اخرى           10:49 PM, 12th Nov                   Syed                   انا فقط استلمت الرسالة           10:49 PM, 12th Nov                     sahar                    هل ينفع اتواصل في تويتر هنا معطل           10:49 PM, 12th Nov                     sahar                    لقد رسلت ولا يوصل           10:49 PM, 12th Nov                   Syed                   نعم يمكنك ذلك           10:51 PM, 12th Nov                   Syed                   ويمكنك التواصل معنا عبر الإيميل [email-masked]           10:51 PM, 12th Nov                     sahar                    حسنا           10:52 PM, 12th Nov                   Syed                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟           10:52 PM, 12th Nov                   Syed                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            10:54 PM, 12th Nov                     sahar                    لا اريدكم ان تردو بسرعه فقط           10:54 PM, 12th Nov                     sahar                    وشكرا           10:54 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1683414